Terms & Conditions

Version: 1.0

Effective Date: 1 October 2026

Last Updated: 1 October 2026

ARTICLE 1: INTRODUCTION

1.1 Welcome

Welcome to Find My Sponsor (“Platform”), a mobile application that connects people who are seeking support with people who are willing to give it.

A person seeking support (a “Seeker”) publishes a Need. A person willing to give support (a “Sponsor”) publishes an Offer. A User who is interested in a Need or an Offer says so. The User who published it decides whether to accept. Once a request is accepted, the two Users can talk in Chat and arrange the support between themselves.

The Platform uses identity verification, trust indicators, reporting and moderation to help Users decide whom to deal with.

1.2 Platform Operator

The Platform is owned and operated by NonPlus Sdn Bhd, a company incorporated in Malaysia.

Throughout these Terms,

• “Find My Sponsor”
• “Company”
• “we”
• “our”
• “us”

refer to the legal entity above.

1.3 Purpose of these Terms

These Terms and Conditions (“Terms”) govern every aspect of your access to and use of the Platform including but not limited to

• creating an account
• verifying your identity
• creating a profile
• publishing Needs
• publishing Offers
• discovering Needs and Offers
• showing interest and accepting requests
• messaging
• completing a sponsorship and rating it
• subscriptions
• promotional codes and referrals
• reporting
• moderation
• trust scores and badges

These Terms form a legally binding agreement between you and Find My Sponsor.

1.4 Scope

These Terms apply to

• the Find My Sponsor application for iOS
• the Find My Sponsor application for Android
• the website at findmysponsor.club, including the preview pages of shared links
• Customer Support
• any related software released by Find My Sponsor

At the Effective Date there is no web application for Users and no public programming interface.

1.5 Related Documents

These Terms should be read together with the following documents, which are published on the website and form part of this Agreement.

• Privacy Policy
• Child Safety Standards
• Community Guidelines
• Any future policy published by Find My Sponsor

Until fuller Community Guidelines are published, Article 13 of these Terms sets the standards that apply to the community.

Where there is inconsistency between documents, these Terms shall prevail unless another document expressly states otherwise.

1.6 Nature of the Platform

Find My Sponsor is a technology platform.

The Platform enables Users to discover Needs and Offers and to communicate with one another.

Find My Sponsor

• is not a charity
• is not a crowdfunding platform
• is not a financial institution
• is not an escrow provider
• is not a payment service
• is not an investment platform
• is not a lending platform
• is not an insurance provider
• is not an employment agency
• is not a university
• is not a medical institution
• is not acting as an agent of any User

The Company provides software only.

Find My Sponsor does not handle money. The Platform has no payment, escrow, wallet or transfer feature for use between Users. Find My Sponsor does not collect, hold, pay out, guarantee or recover money or goods passing between Users.

An amount shown on a Need or an Offer is a figure stated by the User who published it. Find My Sponsor does not verify it, and it does not show that any money has been paid or received.

Any Sponsorship Arrangement exists solely between the participating Users, who arrange and deliver the support between themselves, outside the Platform and at their own risk.

1.7 No Guarantee

Find My Sponsor does not guarantee

• that sponsorship will be received
• that sponsorship will be accepted
• that Users will respond
• that a Profile is genuine solely because it is verified
• that the order in which Needs and Offers are shown reflects their quality or truth
• that a Sponsorship Arrangement will be completed
• that Users will fulfil promises
• that statements made or photographs published by Users are truthful
• that products or services described by Users exist
• that opportunities remain available after publication

Users remain responsible for conducting their own due diligence before entering into any Sponsorship Arrangement.

1.8 Platform Principles

The Platform is built around the following principles:

Trust

Every User should be identifiable and accountable for their activity.

Transparency

Users should understand how Needs and Offers are presented and ordered.

Safety

The Platform prioritises user safety through verification, moderation, reporting and community standards.

Fairness

All Users should have equal access to opportunities without unlawful discrimination.

Privacy

Users should understand what other Users can see about them.

Responsibility

Every User remains responsible for their own actions, communications and decisions.

1.9 Future Features

The Platform will continue to evolve.

Find My Sponsor may introduce new features and services.

A feature that is not described in these Terms is not offered at the Effective Date.

Where a new feature materially affects the rights or obligations of Users, these Terms will be updated, or additional terms will be published, before or when the feature is released.

1.10 Acceptance

By creating an account, accessing or using the Platform, you acknowledge that you have:

• read these Terms;
• understood these Terms;
• agreed to be legally bound by these Terms;
• agreed to comply with all applicable laws;
• agreed to comply with all related Platform policies.

If you do not agree to these Terms, you must not create an account or use the Platform.

ARTICLE 2: DEFINITIONS

2.1 Purpose

The definitions contained in this Article apply throughout these Terms and Conditions and the related documents listed in clause 1.5, unless expressly stated otherwise.

Words importing the singular include the plural and vice versa.

Headings are for convenience only and do not affect interpretation.

2.2 Defined Terms

Account

A registered user account created on the Platform which allows access to Platform Services.

Each Account represents one natural person.

Administrator

An employee, contractor or authorised representative of Find My Sponsor who has been granted administrative privileges for operating, maintaining, moderating or supporting the Platform.

Badge

A recognition awarded automatically by the Platform when a User meets criteria set by Find My Sponsor, such as completing Identity Verification or completing a number of sponsorships.

Badges cannot be bought. Badges are informational only and do not constitute legal certification, professional accreditation, government approval or endorsement.

Block

A feature allowing one User to prevent another User from interacting with or contacting them through the Platform.

Business Day

Any day other than Saturday, Sunday or an official public holiday in the jurisdiction determined by Find My Sponsor.

Category

A classification assigned to a Need or Offer. At the Effective Date the Categories are:

• Education
• Essentials
• Health
• Business
• Talent
• Community
• Other

and any future categories introduced by the Platform.

Chat

The one-to-one messaging functionality provided through the Platform, which opens between two Users only after a Request between them has been accepted.

Community Guidelines

The published behavioural standards governing acceptable conduct on the Platform.

Company

The legal entity operating Find My Sponsor.

Completion

The confirmation by both Users of a Match, through the Platform, that the support under that Match has been given.

Content

Any information submitted, uploaded, transmitted or otherwise made available through the Platform including

• text
• photographs
• videos
• voice messages
• messages
• profile information
• links
• metadata

Data

Any information processed by the Platform including Personal Data and non-personal technical information.

FMS Pro

The auto-renewing monthly subscription for Seekers described in Article 12.

Identity Verification

The process by which Find My Sponsor attempts to verify a User’s identity using an identity document, a selfie, automated checks and, where needed, review by an Administrator.

Identity Verification confirms only that defined verification steps have been completed and does not guarantee honesty, financial capacity, safety or future conduct.

Match

A Request that the owner of the Post has accepted. A Match opens Chat between the two Users.

A Match is not a recommendation made by the Platform and does not create any contractual obligation.

Minor

A User below eighteen (18) years of age, or any other age defined as a minor under applicable law.

Need

A request published by a Seeker describing the money or the item sought through the Platform.

Offer

A sponsorship opportunity published by a Sponsor describing the money or the item that may be provided.

Personal Data

Information relating to an identified or identifiable individual as defined under applicable privacy laws.

Platform

The Find My Sponsor ecosystem including

• Mobile Applications
• Website
• Messaging Services
• Future Platform Services

Platform Services

Any functionality made available by Find My Sponsor including

• Registration
• Authentication
• Discovery
• Requests and Matches
• Messaging
• Verification
• Reporting
• Moderation
• Subscriptions
• Notifications

Post

A Need or an Offer.

Profile

A User’s identity within the Platform including selected profile fields, biography, Badges and trust indicators.

Profile Completeness

A Platform-generated percentage, shown only to the User concerned, indicating how much recommended profile information has been completed.

Profile Completeness is intended to encourage stronger profiles. It is one of the signals that make up the Trust Score.

Rating

A score of one to five stars, with an optional note, given by the User who received support to the User who gave it, when a sponsorship is completed.

Report

A complaint submitted by a User regarding another User, a Post or other Platform activity.

Request

An expression of interest in a Post, sent by a User to the owner of that Post, with an optional note.

Seeker

A User who seeks sponsorship, assistance or other support.

Sponsor

A User willing to provide sponsorship, assistance or other support.

Sponsorship

Any lawful provision of money, products, services, mentoring, opportunities or assistance voluntarily provided by a Sponsor.

Sponsorship Arrangement

Any agreement or understanding reached directly between Users regarding Sponsorship.

Find My Sponsor is not a party to such arrangements.

Trust Level

The band, shown to other Users as High, Moderate or Low, in which a User’s Trust Score falls.

Trust Score

A number from 0 to 100, calculated by the Platform from fixed rules, intended to reflect signals such as Identity Verification, how complete a Profile is, how a User responds to Requests, completed sponsorships, Ratings, and Reports upheld against the User.

The rules may change. A Trust Score is informational only and should not be relied upon as proof of honesty, financial capability or suitability.

User

Any individual who accesses or uses the Platform, whether registered or unregistered.

User Content

Any Content created, uploaded, transmitted or otherwise made available by a User.

Verified Badge

A visual indicator showing that a User has completed Identity Verification.

A Verified Badge does not constitute an endorsement or guarantee.

2.3 Interpretation

Unless the context otherwise requires:

• references to legislation include amendments and successor legislation;
• headings are for convenience only;
• the words “including”, “such as”, and similar expressions are illustrative and not exhaustive;
• references to a person include individuals, companies, partnerships, charities and other legal entities where applicable;
• references to writing include electronic communications unless prohibited by law.

2.4 Reserved Rights

Find My Sponsor reserves the right to introduce additional defined terms, modify existing definitions or retire obsolete definitions as the Platform evolves.

Material changes to definitions that significantly affect User rights or obligations will be communicated in accordance with clause 26.2 (Amendments).

ARTICLE 3: ACCEPTANCE OF TERMS

3.1 Legal Agreement

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“User”, “you”, or “your”) and NonPlus Sdn Bhd, the owner and operator of Find My Sponsor (“Company”, “Find My Sponsor”, “we”, “our”, or “us”).

By accessing, downloading, installing, registering for, or otherwise using any part of the Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

If you do not agree with these Terms, you must immediately discontinue use of the Platform and refrain from creating or using an Account.

3.2 Methods of Acceptance

You are deemed to have accepted these Terms when you:

• create an Account;
• sign in using any sign-in method offered in the app;
• verify your email address;
• complete identity verification;
• browse or use the Platform after accepting these Terms;
• subscribe to FMS Pro;
• publish a Need or Offer;
• communicate with another User through the Platform;
• continue using the Platform after revised Terms become effective.

Electronic acceptance has the same legal effect as a handwritten signature where permitted by applicable law.

3.3 Continuous Acceptance

Your agreement to these Terms is ongoing.

Each time you:

• log into the Platform;
• publish content;
• interact with another User;
• start or renew a subscription;
• update your profile;
• access new functionality;

you reaffirm your acceptance of the latest version of these Terms.

3.4 Incorporated Policies

The following policies form an integral part of these Terms and are incorporated by reference:

• Privacy Policy
• Child Safety Standards
• Community Guidelines
• Any additional policies or feature-specific terms published by Find My Sponsor

By accepting these Terms, you also agree to comply with all incorporated policies.

3.5 Additional Terms for Specific Features

Certain Platform features are subject to additional terms.

Examples include:

• FMS Pro subscriptions, which are bought through the Apple App Store or Google Play and are also subject to the terms of that store;
• promotional codes and referral rewards, which are subject to the conditions stated when they are offered;
• beta or early-access features, which may carry their own terms.

Where additional terms apply, they supplement these Terms.

If there is a conflict between these Terms and feature-specific terms, the feature-specific terms govern only that feature unless otherwise stated.

3.6 Updates to the Terms

Find My Sponsor may modify these Terms from time to time to reflect:

• new Platform functionality;
• legal or regulatory requirements;
• improvements to safety or security;
• changes to business operations;
• changes to third-party service providers;
• expansion into new countries;
• operational improvements.

We encourage you to review these Terms periodically.

3.7 Notification of Material Changes

Where we make material changes that significantly affect your rights or obligations, we may notify you through one or more of the following methods:

• an in-app notification;
• email;
• push notification;
• website notice;
• login screen notification;
• a request to review and re-accept the updated Terms.

Minor editorial, formatting, or administrative changes may be made without individual notice.

3.8 Continued Use After Changes

If you continue using the Platform after revised Terms become effective, you agree to be bound by the updated Terms.

If you do not agree with the revised Terms, you must:

• stop using the Platform;
• discontinue any active subscriptions in accordance with the applicable cancellation process; and
• request account deletion if you no longer wish us to retain your account, subject to applicable legal retention requirements.

3.9 Severability of Acceptance

If any provision of these Terms is found by a court or competent authority to be invalid, illegal, or unenforceable, that provision shall be interpreted to the maximum extent permitted by law to achieve its intended purpose.

The remaining provisions shall remain in full force and effect.

3.10 No Waiver

Failure by Find My Sponsor to enforce any provision of these Terms shall not constitute:

• a waiver of that provision;
• a waiver of any future breach; or
• a waiver of any other right available under these Terms or applicable law.

Any waiver must be made expressly in writing by an authorised representative of Find My Sponsor.

3.11 Entire Agreement

These Terms, together with all incorporated policies and any additional feature-specific agreements accepted by you, constitute the entire agreement between you and Find My Sponsor regarding your use of the Platform.

They supersede all previous:

• discussions;
• proposals;
• representations;
• understandings;
• agreements;
• communications;

whether oral or written, relating to the same subject matter.

3.12 Language

The governing version of these Terms is the English language version.

Translations may be provided solely for convenience.

If there is any inconsistency between the English version and a translated version, the English version shall prevail unless mandatory local law requires otherwise.

3.13 Electronic Communications

You consent to receiving legally required communications electronically, including:

• notices relating to these Terms;
• account notifications;
• policy updates;
• security alerts;
• verification requests;
• moderation decisions;
• subscription confirmations;
• invoices and receipts, where applicable.

Electronic communications satisfy any legal requirement that such communications be in writing, except where prohibited by applicable law.

3.14 Reservation of Rights

Nothing in these Terms limits Find My Sponsor’s right to:

• improve or modify the Platform;
• introduce or remove features;
• suspend or discontinue services;
• comply with legal or regulatory obligations;
• investigate misuse;
• enforce these Terms;
• protect the safety, security, and integrity of the Platform and its Users.

The Company retains all rights not expressly granted to Users under these Terms.

3.15 Survival

The following provisions shall survive termination of your Account or these Terms to the extent necessary to give them effect:

• Intellectual Property
• User Content Licence
• Privacy obligations
• Confidentiality obligations
• Disclaimers
• Limitation of Liability
• Indemnity
• Dispute Resolution
• Governing Law
• Record Retention
• Fraud Investigations
• Outstanding Payment Obligations
• Any provision that by its nature is intended to survive termination.

ARTICLE 4: ELIGIBILITY

4.1 Eligibility to Use the Platform

Access to and use of Find My Sponsor is available only to individuals who satisfy all eligibility requirements set out in these Terms.

By creating an Account or using the Platform, you represent and warrant that you:

• are legally permitted to use the Platform under the laws applicable to you;
• meet the minimum age requirements specified in these Terms;
• have the legal capacity to enter into a binding agreement or have obtained all legally required permissions to do so;
• are not prohibited from using the Platform under any applicable law, court order or regulatory restriction;
• are using the Platform for lawful purposes only;
• will comply with these Terms and all applicable Platform Policies.

Find My Sponsor may request information or documentation at any time to verify your eligibility.

4.2 Minimum Age

The minimum age to create or use a Find My Sponsor Account is:

Sixteen (16) years old.

Users below the age of sixteen (16) are strictly prohibited from:

• creating an Account;
• accessing registered features;
• publishing Needs or Offers;
• communicating with Users;
• buying a subscription;
• completing identity verification.

If Find My Sponsor becomes aware that an Account belongs to a person below sixteen (16) years of age, we may immediately:

• suspend the Account;
• remove published Content;
• delete the Account;
• request proof of age;
• retain limited information where legally required for safety or compliance.

4.3 Legal Capacity

You represent that you may lawfully use the Platform and agree to these Terms, with any consent or authorisation required under applicable law.

Find My Sponsor may refuse access where we reasonably believe that a User lacks the necessary legal capacity.

4.4 Country Restrictions

Although Find My Sponsor is intended to be available globally, certain features or services may not be available in every country or jurisdiction.

Access may be restricted due to:

• local laws;
• sanctions;
• export controls;
• licensing requirements;
• regulatory obligations;
• safety concerns;
• technical limitations.

Find My Sponsor reserves the right to restrict or disable access in any jurisdiction where operation of the Platform is unlawful or commercially impracticable.

4.5 Compliance with Local Laws

Users are solely responsible for ensuring that their use of the Platform complies with the laws applicable in their jurisdiction.

This includes, where applicable:

• age requirements;
• consumer protection laws;
• privacy laws;
• advertising laws;
• charity regulations;
• fundraising regulations;
• tax obligations;
• employment restrictions;
• sanctions;
• export controls.

Find My Sponsor does not warrant that the Platform is appropriate or lawful for use in every jurisdiction.

4.6 One Person, One Genuine Identity

Unless expressly authorised in writing by Find My Sponsor, each natural person may maintain only one personal Account.

Users must not:

• create multiple personal Accounts to gain an unfair advantage;
• impersonate another individual;
• register using false information;
• purchase or sell Accounts;
• share Accounts;
• allow another person to use their Account;
• circumvent a suspension or ban by creating another Account.

Find My Sponsor may suspend or permanently terminate duplicate or fraudulent Accounts.

4.7 Organisational Accounts

All Accounts are personal Accounts.

Find My Sponsor does not currently offer Accounts for organisations, businesses, charities, educational institutions or government bodies.

If such Accounts are introduced, additional verification and supplementary terms may apply.

4.8 Accurate Information

Users must provide information that is:

• true;
• accurate;
• complete;
• current;
• not misleading.

Users must promptly update material information including:

• name;
• email address;
• country of residence;
• profile details;
• identity-verification information where applicable.

Providing false or misleading information may result in:

• verification failure;
• removal of Content;
• Account suspension;
• permanent Account termination.

4.9 Restricted Persons

The following individuals are prohibited from using the Platform:

• persons below the minimum age;
• persons using stolen or fraudulent identities;
• persons permanently banned by Find My Sponsor;
• persons acting on behalf of banned individuals;
• persons prohibited by applicable sanctions or trade restrictions;
• persons using the Platform for unlawful purposes;
• automated bots or scripts not authorised by Find My Sponsor.

Find My Sponsor may require additional verification where there is reasonable suspicion that a User falls within any restricted category.

4.10 Professional and Business Capacity

Find My Sponsor does not verify professional, charitable or organisational status. Users must not falsely represent themselves as:

• government officials;
• licensed charities;
• registered non-governmental organisations;
• educational institutions;
• medical professionals;
• financial advisers;
• lawyers;
• accountants;
• investment advisers;
• authorised representatives of another person or organisation.

Users remain solely responsible for any representations made through their Profiles or Posts.

4.11 Eligibility Verification

Find My Sponsor may verify eligibility at any time through:

• identity verification;
• age verification;
• email verification;
• document review;
• manual review.

Verification may be repeated periodically or whenever reasonably necessary.

Completion of verification at one point in time does not guarantee ongoing eligibility.

4.12 Suspension Pending Verification

Where Find My Sponsor is unable to reasonably verify a User’s eligibility, we may temporarily:

• suspend the Account;
• disable messaging;
• prevent publication of Posts;
• remove public visibility;
• require additional documentation.

Restrictions will generally remain in place until verification is completed or the Account is otherwise resolved.

4.13 User Representations and Warranties

By using the Platform, you represent and warrant that:

• all eligibility statements made by you are true;
• you are legally entitled to use the Platform;
• you are not impersonating another person;
• you are acting in good faith;
• you will not use the Platform for fraudulent, deceptive or unlawful purposes;
• you will promptly notify Find My Sponsor if any information affecting your eligibility becomes inaccurate.

Find My Sponsor may rely on these representations when providing Platform Services.

4.14 Reservation of Rights

Find My Sponsor reserves the right, at its sole discretion and subject to applicable law, to:

• refuse registration;
• reject an application;
• require additional verification;
• suspend or terminate an Account;
• restrict access to specific features;
• impose additional eligibility requirements for particular services or jurisdictions.

Such actions may be taken where reasonably necessary to protect the safety, integrity and lawful operation of the Platform.

ARTICLE 5: ACCOUNT REGISTRATION, SIGN-IN AND ACCOUNT SECURITY

5.1 Account Registration

To use the Platform, a User must create a registered Account.

An Account allows a User to:

• create a personal Profile;
• complete Identity Verification, which is optional;
• publish Needs or Offers, according to the User’s role;
• discover Posts and show interest in them;
• chat with another User once a request between them has been accepted;
• receive notifications.

A person without an Account can see only the website and the preview page of a Post or Profile that a User has shared by link.

5.2 Sign-In Methods

At the Effective Date, Users may register and sign in using:

• an email address and a password;
• Google Sign-In;
• Apple Sign-In, on Apple devices.

Find My Sponsor reserves the right to introduce, modify, suspend or remove sign-in methods at any time.

5.3 Authentication Provider

Authentication is supported by account and optional sign-in services.

By choosing a third-party sign-in method, you acknowledge that:

• authentication is subject to the terms of the respective provider;
• certain account information, such as your name and email address, is shared with Find My Sponsor for authentication purposes;
• Find My Sponsor does not receive or store your Google or Apple password;
• authentication providers operate independently and may have their own privacy practices.

Any interruption or failure of a third-party authentication provider is outside the reasonable control of Find My Sponsor.

5.4 Registration Information

When you register, you are asked to provide or confirm:

• your role, as a Seeker or a Sponsor;
• your full name;
• your email address, which is confirmed with a code sent to it;
• a password, if you register with an email address;
• that you are sixteen (16) or older and accept these Terms and the Privacy Policy.

When you first set up your Account, you are also asked for:

• your gender, which is required;
• your city, which is optional;
• the categories that interest you, which are optional.

All other Profile information is optional and may be added later.

5.5 Accuracy of Registration Information

You must ensure that all registration information:

• is accurate;
• belongs to you;
• is not misleading;
• is current;
• is lawfully provided.

Find My Sponsor may suspend or restrict an Account where registration information is inaccurate or misleading.

5.6 Unique Account Ownership

Each Account is personal to the registered User.

Unless expressly authorised by Find My Sponsor, an Account:

• may not be transferred;
• may not be sold;
• may not be leased;
• may not be assigned;
• may not be shared;
• may not be inherited;
• may not be used by another individual.

Any attempted transfer of an Account is void unless approved in writing by Find My Sponsor.

5.7 Names

The Platform does not use usernames or chosen display names.

You register with your own full name. Other Users see your first name and the first letter of your last name.

The name on an Account must be the User’s real name and must not:

• impersonate another individual;
• impersonate Find My Sponsor;
• impersonate a government authority;
• impersonate a public figure;
• infringe trademarks;
• be obscene, offensive or abusive;
• encourage hatred or discrimination;
• be intended to deceive other Users.

Where a name breaks these rules, Find My Sponsor may warn, suspend or block the Account.

5.8 Profile Photograph

Users may upload a profile photograph and a cover photograph.

A photograph should:

• clearly represent the User;
• not contain offensive material;
• not contain copyrighted content without permission;
• not contain nudity or explicit material;
• not contain misleading alterations intended to deceive other Users;
• comply with Article 13.

A placeholder is displayed where no profile photograph is uploaded.

Find My Sponsor does not review photographs before they are shown. Where a photograph breaks these rules, Find My Sponsor may warn, suspend or block the Account.

5.9 Account Roles

Each Account has one role:

• Seeker, who publishes Needs and may show interest in Offers; or
• Sponsor, who publishes Offers and may show interest in Needs.

An Account cannot hold both roles.

A User cannot change role in the app. A User who wishes to change role must write to Find My Sponsor, which decides the request. When a role is changed, the open Posts published under the previous role are archived.

5.10 Preferences

Users may voluntarily provide preferences including:

• categories of interest;
• a region and a distance;
• an amount range;
• how often support is sought or offered;
• an age range;
• notification preferences.

These preferences affect the order in which Posts are shown to you. They do not guarantee that a Post will be shown or that a request will be accepted.

5.11 Passwords and Credentials

Where an Account uses a password, the User is responsible for:

• creating a strong password;
• maintaining password confidentiality;
• protecting authentication credentials;
• preventing unauthorised access.

Users must never disclose:

• passwords;
• verification codes sent by email;
• recovery codes;
• authentication tokens.

Find My Sponsor will never request your password by email, chat or telephone.

5.12 Account Security

Users are responsible for maintaining the security of their Account.

Reasonable security practices include:

• protecting the email account used to register;
• protecting mobile devices with a screen lock;
• signing out from shared devices;
• updating devices regularly;
• reporting suspected compromise promptly.

Failure to maintain reasonable security may increase the risk of unauthorised access.

5.13 Unauthorised Access

If you believe your Account has been compromised, you must notify Find My Sponsor without unreasonable delay.

Examples include:

• unexpected sign-in activity;
• unauthorised Profile changes;
• messages you did not send;
• a subscription you did not buy;
• lost or stolen devices;
• compromised email accounts.

Upon notification, Find My Sponsor may:

• temporarily suspend the Account;
• ask you to confirm your identity;
• ask you to change your password;
• investigate suspicious activity.

5.14 Multiple Devices

Users may sign in to the Platform from more than one personal device.

Sign-in sessions are managed by the authentication provider, which may apply its own security checks, such as asking for a verification code.

Changing your password signs your Account out of your other devices.

5.15 Duplicate Accounts

Find My Sponsor prohibits the creation of duplicate Accounts for purposes including:

• manipulating Trust Scores, Badges or Ratings;
• circumventing suspensions;
• increasing visibility;
• creating fake engagement;
• misleading other Users;
• exploiting Platform features.

Where duplicate Accounts are identified, Find My Sponsor may:

• suspend one or more Accounts;
• permanently terminate Accounts;
• remove associated Content.

5.16 Automated Account Creation

Users must not create Accounts using:

• bots;
• scripts;
• automated registration software;
• emulators intended to circumvent Platform controls;
• artificial identities;
• synthetic identities;
• stolen credentials.

Any Account created through automated or fraudulent means may be removed immediately.

5.17 Account Recovery

A User who registered with an email address and a password may reset the password using a code sent to that email address.

A User who signs in with Google or Apple recovers access through that provider.

Find My Sponsor reserves the right to refuse recovery where ownership cannot be reasonably established.

5.18 Account Deletion

A User may ask to delete their Account in the app, under Settings, or by writing to fmssupport@nonplus.my from the email address used to register.

When you ask to delete your Account:

• you are signed out and the Account can no longer be used;
• your Profile and your Posts are hidden from other Users at once;
• your Posts stop receiving interest;
• conversations you have had, and requests that were already accepted, remain visible to the other User;
• a subscription bought through the App Store or Google Play is not cancelled, and you must cancel it in your store account.

For at least thirty (30) days after the request, you can restore the Account by signing in again and choosing to restore it.

After a deletion request, Find My Sponsor keeps the Account record and the information linked to it, hidden from other Users, for as long as it is needed for safety, fraud prevention, dispute resolution and legal compliance. It is not erased automatically.

To ask for your personal data to be erased, write to fmssupport@nonplus.my. Find My Sponsor will handle the request in accordance with the Privacy Policy and applicable law.

Deletion does not remove obligations incurred before deletion.

5.19 Dormant Accounts

Find My Sponsor may identify Accounts that remain inactive for extended periods.

Where reasonably appropriate, we may:

• notify the User;
• restrict inactive Accounts;
• remove inactive Accounts after providing reasonable notice and subject to applicable law.

5.20 Reservation of Rights

Find My Sponsor reserves the right to:

• refuse registration;
• suspend registration;
• require additional authentication;
• reject suspicious registrations;
• disable compromised Accounts;
• introduce additional security measures;
• require periodic re-authentication;
• introduce new account-security requirements.

These measures are intended to protect the Platform and its Users.

ARTICLE 6: IDENTITY VERIFICATION

6.1 Purpose of Identity Verification

Trust is fundamental to Find My Sponsor.

Find My Sponsor operates its own Identity Verification process, designed to reduce fraud, discourage impersonation and increase confidence between Users.

Its objectives include:

• confirming that Users are genuine individuals;
• reducing fake Profiles;
• reducing impersonation;
• improving sponsorship confidence;
• supporting fraud investigations;
• improving community safety.

Identity Verification is a security measure only and does not constitute a guarantee of honesty, reliability, financial capability or future conduct.

6.2 Verification Is Optional

At the Effective Date, Identity Verification is optional. No feature of the Platform requires it.

A User who completes Identity Verification:

• shows the Verified Badge on their Profile and their Posts;
• receives a higher Trust Score;
• appears among the Posts from verified Users on the Home screen.

Find My Sponsor may make Identity Verification a condition of certain features in future, and will update these Terms before doing so.

6.3 Verification Method

Identity Verification consists of the following steps.

Identity Document

Photographs of one of the following, taken with the camera inside the app:

• a Malaysian identity card (MyKad), front and back; or
• a passport, photo page.

No other document is accepted. A picture already saved on the device cannot be used.

Selfie

A photograph of the User’s face, taken with the camera inside the app.

Automated Checks

Identity Verification includes checks that:

• reads the text of the identity document;
• compares the face in the selfie with the photograph on the document;
• checks that the selfie shows a person in front of the camera, and not a printed picture or a picture on a screen.

Automated checks can be wrong, and they cannot detect every forgery or manipulation.

Decision

A submission is approved automatically only where every automated check is clearly passed. It is turned back for the User to try again where a check is clearly failed. In every other case an Administrator reviews the submission and decides.

6.4 Checks Shown on a Profile

A Profile shows other Users which of the following an Account has completed:

• confirmation of the email address;
• Identity Verification;
• the addition of a link to a social profile.

A user-provided social link is not proof of identity.

There are no other verification levels.

6.5 User Obligations

When completing Identity Verification, Users must:

• submit only genuine documents;
• provide documents belonging to themselves;
• provide accurate information;
• cooperate with reasonable verification requests;
• refrain from altering submitted documents;
• refrain from using another person’s identity;
• promptly notify Find My Sponsor if submitted information becomes inaccurate.

6.6 Prohibited Verification Conduct

Users must not:

• upload forged documents;
• alter government-issued identification;
• use AI-generated identity documents;
• use another person’s identity;
• use synthetic identities;
• submit expired documents;
• manipulate facial verification;
• attempt to bypass the check that a person is in front of the camera;
• photograph a screen or a printed copy instead of the original document;
• interfere with verification systems.

Such conduct may result in immediate suspension or permanent termination.

6.7 Verified Badge

Upon successful completion of Identity Verification, Find My Sponsor displays a Verified Badge on the User’s Profile and Posts. The Verified Badge is not shown on an Offer published anonymously.

A Verified Badge indicates only that Identity Verification was completed.

It does not represent or guarantee:

• honesty;
• trustworthiness;
• financial capability;
• legal compliance;
• sponsorship quality;
• future behaviour;
• endorsement by Find My Sponsor.

Users remain responsible for exercising independent judgment.

6.8 Verification Does Not Create Liability

Identity Verification is provided solely as a trust-enhancing feature.

Find My Sponsor does not warrant that:

• a verified User will behave appropriately;
• submitted documents are permanently valid;
• a User will fulfil sponsorship commitments;
• future identity misuse cannot occur;
• verification eliminates fraud.

Accordingly, Find My Sponsor shall not be liable solely because a User possessed a Verified Badge.

6.9 Reverification

Find My Sponsor may ask a User to complete Identity Verification again where reasonably necessary, including where:

• identity information changes;
• suspicious activity is detected;
• repeated reports are received;
• documents expire;
• regulatory requirements change.

6.10 Verification Failure

Verification may fail where:

• documents are unreadable;
• information is inconsistent;
• facial comparison fails;
• it cannot be established that a person was in front of the camera;
• documents appear altered;
• required information is missing.

A User whose submission is rejected is told the reason and may submit again.

6.11 Manual Review

Where the automated checks cannot determine the outcome, an Administrator reviews the submission.

The review may consider:

• the submitted document and selfie;
• the results of the automated checks;
• Profile information;
• previous verification history;
• reports;
• Account activity.

6.12 Confidential Verification Methodology

To preserve the integrity of the Platform’s fraud prevention systems, Find My Sponsor does not disclose:

• verification algorithms;
• confidence thresholds;
• fraud scoring rules;
• document analysis techniques;
• the method used to check that a person is in front of the camera;
• security controls.

Users acknowledge that such information constitutes confidential security information.

6.13 No Verification Fee

At the Effective Date, Find My Sponsor does not charge a fee for Identity Verification.

6.14 Verification Data

Identity Verification information is handled in accordance with the Privacy Policy.

Verification information includes:

• photographs of the identity document;
• the selfie;
• text read from the document;
• data used to compare faces;
• the results of the automated checks;
• the decision and its reason;
• audit records.

Identity documents and selfies are stored privately. They are never shown to other Users, and can be opened only by authorised Administrators.

At the Effective Date, the photographs, the text read from the document and the face-comparison data are deleted seven (7) days after an approval and thirty (30) days after a rejection. The decision, its reason, the results of the checks and the audit records are kept. Where a submission is still waiting for a decision, its photographs are kept until the decision is made.

6.15 Revocation of Verification

Find My Sponsor may revoke verification where:

• submitted information is later found to be false;
• identity theft is suspected;
• fraud is detected;
• the User materially breaches these Terms;
• continued verification is no longer appropriate.

Revocation results in removal of the Verified Badge.

6.16 Review of a Decision

The Platform has no separate appeals feature.

A User who believes a verification decision is wrong may:

• submit again; or
• write to fmssupport@nonplus.my, explaining why and giving any corrected information.

A request for review does not guarantee reversal of the original decision.

6.17 Reservation of Rights

Find My Sponsor reserves the right to:

• determine verification requirements;
• modify verification procedures;
• introduce new verification technologies;
• suspend verification services;
• refuse verification;
• revoke verification;
• require additional documentation;
• comply with legal requests relating to verification information.

These rights may be exercised where reasonably necessary to maintain the safety, security and integrity of the Platform and its Users.

ARTICLE 7: USER PROFILES, PROFILE VISIBILITY AND PROFILE MANAGEMENT

7.1 Purpose of User Profiles

Every registered User is provided with a personal Profile that represents their identity within the Platform.

The Profile enables other Users to understand:

• who you are;
• what you support or seek support for;
• your interests;
• your trust indicators on the Platform.

A Profile is intended to facilitate informed decision-making between Users while balancing transparency, privacy and safety.

7.2 Profile Ownership

Each Profile is linked to one registered Account.

A User:

• owns the information they provide;
• remains responsible for all Profile Content;
• may update their Profile subject to Platform rules;
• may close their Profile by deleting their Account, subject to clause 5.18.

A Profile may not be transferred to another individual.

7.3 Profile Information

Required

• Full Name
• Role
• Gender, which is asked for when the Account is first set up

Optional

• Profile Photograph
• Cover Photograph
• Headline
• Biography
• Date of Birth
• City
• Occupation
• Organisation
• Interests, chosen from the Categories
• Links to Instagram, Facebook, X and LinkedIn, and to a website or portfolio

A date of birth, where given, must show that the User is sixteen (16) or older. It is used to apply age preferences and is not shown to other Users.

Matching Preferences

• Categories
• Region and Distance
• Amount Range
• Frequency
• Age Range

Users remain responsible for ensuring they have authority to publish any linked accounts.

7.4 Profile Completeness

Find My Sponsor calculates a Profile Completeness percentage to encourage Users to create comprehensive Profiles.

It is shown only to the User concerned, and it is one of the signals that make up the Trust Score.

Completion of all Profile fields does not guarantee:

• sponsorship;
• visibility;
• a particular Trust Score;
• that a Request will be accepted.

7.5 What Other Users Can See

A signed-in User who opens your Profile can see:

• your first name and the first letter of your last name;
• your profile and cover photographs, or, where you have no profile photograph, a placeholder that reflects the gender you gave;
• your headline and biography;
• your city;
• your occupation and organisation;
• your role;
• your interests;
• the links you added to Instagram, X, LinkedIn and a website or portfolio;
• the Verified Badge, and which checks your Account has completed;
• your Trust Level;
• your Badges;
• the month and year in which you joined;
• the number of your active Posts and of your completed sponsorships;
• the total shown as given or raised, and the number of people you have helped or been helped by;
• up to five of your recent Posts.

Clause 9.15 explains how the totals are calculated. They are not a record of money paid or received.

7.6 What Other Users Cannot See

The following are not shown to other Users:

• your email address;
• your full last name;
• your date of birth;
• your identity documents and selfie;
• the coordinates saved with your Profile;
• your Profile Completeness;
• a link you added to Facebook;
• Ratings given to you, which are visible only to you and to the User who gave them;
• whether you are online, and when you were last active, which the Platform does not show to anyone.

7.7 Visibility Controls

At the Effective Date, the Platform has no settings for hiding individual Profile fields or a Profile as a whole.

A User controls what other Users see by:

• leaving an optional Profile field empty;
• publishing an Offer anonymously, where the User is a Sponsor;
• blocking another User.

A User may also choose notification preferences, grant or refuse device permissions, and switch product analytics off in Settings.

7.8 Privacy by Default

Find My Sponsor is designed so that sensitive information is private by default.

Accordingly:

• sensitive information is not shown to other Users by default;
• identity verification information remains private;
• security-related information is never publicly displayed;
• internal moderation information remains confidential.

7.9 Profile Accuracy

Users must ensure their Profiles remain:

• accurate;
• truthful;
• current;
• complete where reasonably practicable.

Users must not intentionally:

• exaggerate achievements;
• fabricate qualifications;
• misrepresent employment;
• impersonate another individual;
• falsely claim sponsorship history;
• falsely claim charitable status;
• mislead other Users.

Material misrepresentation constitutes a breach of these Terms.

7.10 Profile Updates

Users may update their Profiles at any time.

A role cannot be changed in the app, as explained in clause 5.9.

Find My Sponsor may ask a User to complete Identity Verification again where significant changes are made to identity information.

7.11 Profile Photographs

Profile photographs should:

• clearly represent the User;
• be recent;
• not contain misleading alterations;
• comply with Article 13.

Photographs must not include:

• explicit content;
• hate symbols;
• copyrighted material without permission;
• misleading celebrity images;
• AI-generated faces intended to deceive;
• another person’s photograph without authorisation.

7.12 Placeholder Profiles

Where no photograph has been uploaded, Find My Sponsor displays a Platform-provided placeholder, chosen according to the gender given by the User.

A placeholder is intended solely for visual consistency and does not indicate any difference in Trust Score or verification status.

7.13 Sharing of Profiles

Users acknowledge that the information shown on a Profile may be:

• viewed;
• copied;
• shared;
• discussed;
• referenced by other Users.

A User may share a link to a Profile. The preview page of that link can be opened by anyone, without an Account, and shows the first name and the first letter of the last name, the headline and the profile photograph.

Find My Sponsor cannot prevent Users from taking screenshots or otherwise recording information shown to them.

Users should carefully consider the information they add to their Profile.

Avoid sharing a school, home address or exact location in your Profile.

7.14 Use of Profile Information

The Platform uses Profile information to:

• order the Posts shown to each User;
• show nearby Posts;
• calculate the Trust Score, Profile Completeness and Badges;
• send notifications.

This is done by fixed rules. The results do not constitute guarantees or endorsements.

7.15 Hidden Profiles

A Profile and its Posts are hidden from other Users while the Account is:

• suspended;
• blocked;
• the subject of a deletion request.

Hiding a Profile does not necessarily terminate the associated Account.

7.16 Profile Removal

Find My Sponsor may permanently remove a Profile where:

• the Account is permanently terminated;
• serious fraud is established;
• repeated policy violations occur;
• identity theft is confirmed;
• legal requirements require removal.

Removal of a Profile does not necessarily delete retained information where retention is required by law or for legitimate safety, fraud prevention or dispute resolution purposes.

7.17 Profile Data Retention

Upon Account deletion or Profile removal, Find My Sponsor may retain information including:

• moderation history;
• audit logs;
• verification records;
• dispute records;
• legal compliance records.

Clause 5.18 explains what is kept after a deletion request. Retention periods are governed by the Privacy Policy and applicable law.

7.18 No Endorsement

The appearance of a User Profile on the Platform does not constitute:

• endorsement;
• recommendation;
• certification;
• guarantee;
• warranty;
• approval

by Find My Sponsor.

Users remain responsible for conducting their own assessment before entering into any Sponsorship Arrangement.

7.19 Reservation of Rights

Find My Sponsor reserves the right to:

• modify Profile layouts;
• introduce new Profile fields;
• remove obsolete Profile fields;
• introduce visibility options;
• introduce additional trust indicators;
• improve Profile functionality;
• require additional Profile information where reasonably necessary.

Such changes may be made to improve the safety, usability and effectiveness of the Platform.

ARTICLE 8: USER CONTENT, NEEDS AND OFFERS

8.1 Purpose

Find My Sponsor enables Users to create and publish content that facilitates sponsorship opportunities between Seekers and Sponsors.

User Content includes, but is not limited to:

• Needs;
• Offers;
• Profile information;
• photographs and videos;
• Requests and the notes sent with them;
• messages, photographs and voice messages sent in Chat;
• Ratings and the notes given with them;
• Reports and support requests.

All User Content must comply with these Terms, the Community Guidelines, and applicable laws.

8.2 Ownership of User Content

Users retain ownership of intellectual property rights in the original content they lawfully create and upload.

However, by uploading or publishing User Content, you grant Find My Sponsor the rights described in Article 17 (User Content Licence).

You warrant that you own or have all necessary rights to upload such content.

8.3 Responsibility for User Content

Each User is solely responsible for:

• the accuracy of their Content;
• the legality of their Content;
• the consequences of publishing their Content;
• obtaining any required permissions;
• ensuring uploaded material does not infringe the rights of others.

Find My Sponsor does not verify the statements made by Users.

8.4 Needs

A Need is a request created by a Seeker describing the support they are seeking. Only a Seeker can publish a Need.

A Need states:

• a title, which is required;
• a description, which is optional;
• a Category;
• whether the Need is for money or for an item;
• an amount, as explained in clause 8.6;
• how often the support is sought: one time, monthly, quarterly or yearly;
• a deadline, which is optional;
• whether the Need is urgent;
• a location, which is optional;
• up to five photographs or videos.

8.5 Offers

An Offer is a sponsorship opportunity published by a Sponsor. Only a Sponsor can publish an Offer.

An Offer states the same information as a Need, except that it cannot be marked urgent.

An Offer may be published anonymously, as explained in clause 8.8.

8.6 Amounts

Amounts are stated in Malaysian Ringgit (RM), in whole Ringgit, from RM 1 to RM 100,000.

An amount is required where a Post is for money. Where a Post is for an item, the User may give an estimated value.

An amount is a statement made by the User who published the Post. Find My Sponsor does not verify it, and no money passes through the Platform.

8.7 Location

A Post may carry the name of a place.

Where a User chooses a place from the search, or uses their current location, the Platform also saves the coordinates of that place with the Post, so that nearby Posts can be shown.

Other Users are shown the name of the place.

8.8 Anonymous Offers

A Sponsor may publish an Offer anonymously.

Until the Sponsor accepts a Request on that Offer:

• other Users see “Anonymous” in place of the Sponsor’s name, photograph and Verified Badge;
• the Offer is not listed on the Sponsor’s Profile.

When the Sponsor accepts a Request, the User whose Request was accepted can see the Sponsor’s name and photograph in Chat.

Find My Sponsor always knows which Account published an anonymous Offer.

A User cannot block a Sponsor through an anonymous Offer, but can report the Offer.

8.9 Accuracy of Publications

Users must ensure that every Need and Offer is:

• truthful;
• genuine;
• accurate;
• not misleading;
• reasonably complete;
• created in good faith.

Users must not intentionally exaggerate:

• financial hardship;
• medical conditions;
• business opportunities;
• educational achievements;
• charitable status;
• sponsorship value.

8.10 Automated Checks

When a Need or an Offer is published or edited, the Platform checks it automatically against fixed rules.

A Post is held for review where:

• its text contains contact details, such as a telephone number or a link;
• its text contains payment details;
• its text contains words on Find My Sponsor’s blocked list;
• its amount is above RM 20,000;
• its deadline is not in the future;
• it closely duplicates another Post;
• its photographs or videos are hosted outside the Platform;
• its owner has recently been warned or has recently had a Post taken down;
• Find My Sponsor has decided to review every Post before it is shown.

These checks do not use artificial intelligence. They assist moderation but do not replace human judgement.

8.11 Publication Review

A Post that passes the automated checks is shown to other Users at once, and may be looked at by an Administrator afterwards.

A Post that is held is visible only to its owner, marked as awaiting review, until an Administrator approves it.

Users acknowledge that publication timing cannot be guaranteed.

8.12 Moderation Rights

Find My Sponsor may:

• hold a Post pending review;
• take a Post down, giving its owner the reason;
• ask the owner to change a Post;
• remove a Post.

The owner of a Post that has been taken down may edit it and submit it again.

Such actions do not transfer ownership of the Content.

8.13 No Guarantee of Publication

Submission of Content does not guarantee publication.

Find My Sponsor may decline to publish Content where it reasonably believes that publication would:

• breach these Terms;
• breach applicable law;
• expose Users to harm;
• facilitate fraud;
• damage Platform integrity;
• create significant legal risk.

8.14 Removal of Content

Find My Sponsor may remove User Content without prior notice where reasonably necessary.

Examples include:

• fraud;
• impersonation;
• copyright infringement;
• abusive behaviour;
• hate speech;
• harassment;
• explicit material;
• prohibited fundraising;
• misleading claims;
• child safety concerns;
• legal requirements;
• court orders.

8.15 Editing Published Content

Users may edit their own Needs and Offers.

An edited Post is checked again as described in clause 8.10. A Post that passes stays visible and may be reviewed by an Administrator. A Post that fails is hidden until an Administrator approves it.

A Post cannot be edited once:

• a Request on it has been accepted;
• a sponsorship on it has been completed;
• it has closed.

8.16 Closing, Archiving and Deleting Posts

A Post is active from the time it is shown to other Users until it closes.

A Post closes when its owner closes it or when its deadline passes. Closing is final. A closed Post:

• cannot be reopened, renewed or edited;
• takes no new Requests;
• has its pending Requests closed;
• remains readable by other Users, after active Posts in search and browsing.

The owner of an active Post may archive it. An archived Post is hidden from other Users and can be restored by its owner while it is still active.

The owner of a Post may delete it. A deleted Post is removed permanently. Its pending Requests are closed and its Matches in progress are ended. Completed sponsorships stay on record.

Posts do not expire in any other way.

8.17 Photographs, Videos and Supporting Material

A Post may carry up to five photographs or videos. A video may be up to sixty (60) seconds long.

The Platform has no separate feature for uploading supporting documents, such as admission letters, quotations, invoices or medical documentation.

Users must not put an identity document, bank or card details, or any other sensitive document into a photograph attached to a Post or sent in Chat. Clause 17.8 explains how uploads are stored.

Users warrant that:

• they have authority to upload the material;
• the material is genuine;
• the material has not been altered to deceive.

8.18 Language of Posts

At the Effective Date, Posts are published in English.

The Platform does not translate Posts.

8.19 Duplicate Publications

Users must not intentionally create duplicate Needs or Offers for the purpose of:

• manipulating the order in which Posts are shown;
• increasing visibility;
• misleading Sponsors or Seekers;
• circumventing moderation.

Duplicate Content may be held for review or removed.

8.20 Humorous and Satirical Posts

Find My Sponsor recognises that some Users may create light-hearted or humorous posts (for example, requesting a newly released gadget in a clearly non-serious context).

Such posts may be permitted provided that they:

• are clearly identifiable as humorous or aspirational;
• do not impersonate emergencies;
• do not exploit charitable sentiment;
• do not mislead Sponsors into believing the request is genuine;
• comply with Article 13.

Find My Sponsor may remove humorous posts that create confusion or undermine trust in the Platform.

8.21 Visibility and Sharing of Posts

Needs and Offers are shown to other signed-in Users.

A User may share a link to a Post. The preview page of that link can be opened by anyone, without an Account, and shows:

• the title of the Post;
• its amount, or that it is for an item;
• the first part of its description;
• its first photograph;
• in some cases the owner’s first name and the first letter of the last name, or “Anonymous” for an anonymous Offer.

The preview page is not available while the Post is held, taken down, archived or removed, or while its owner’s Account is suspended, blocked or the subject of a deletion request.

Find My Sponsor does not guarantee that deleted Content can be removed from third-party caches or from screenshots made by other Users.

8.22 Reporting User Content

Any User may report Content that they reasonably believe:

• violates these Terms;
• is fraudulent;
• infringes intellectual property;
• promotes scams;
• threatens safety;
• exploits minors;
• contains hate speech;
• contains misleading information.

Find My Sponsor will review reports in accordance with Article 14.

8.23 Reservation of Rights

Find My Sponsor reserves the right to:

• introduce new publication formats;
• retire existing publication formats;
• modify moderation processes;
• introduce category-specific publication rules;
• require supporting evidence;
• restrict publication frequency.

Such changes may be implemented to improve Platform quality, safety and user experience.

ARTICLE 9: DISCOVERY, REQUESTS, MATCHES AND COMPLETION

9.1 Purpose

Find My Sponsor is designed to facilitate meaningful sponsorship opportunities through discovery, transparent communication and voluntary engagement between Users.

The Platform provides technology that assists Users in discovering Needs and Offers. However, all decisions regarding participation remain solely with the Users involved.

Nothing in this Article creates any obligation for a User to provide or accept Sponsorship.

9.2 Discovery

The Platform presents Needs and Offers through:

• the Home screen, with sections for Posts that fit your interests, urgent Needs, Posts closing soon, Posts nearby, Posts from verified Users and recent Posts;
• the Explore screen, where Posts are browsed one after another;
• browsing by Category;
• search by keyword;
• Posts you have bookmarked.

Find My Sponsor does not guarantee that every User, Need or Offer will appear in every place.

9.3 How Posts Are Ordered

The Platform decides the order in which Posts are shown to each User by fixed rules. It does not use artificial intelligence to do so.

The rules take into account:

• the Category of the Post and your interests;
• the amount of the Post and your amount range;
• the location of the Post and your location or region;
• how often the support is sought or offered;
• your age range preference;
• how recent the Post is;
• whether a Need is marked urgent;
• Users you have blocked or who have blocked you;
• Posts you have marked as not interesting to you.

The Platform may show a match percentage on a Post or a Request. It is an estimate produced by the same rules.

Search results are ordered by how closely a Post matches the words searched for.

Neither the order nor a match percentage guarantees:

• successful Sponsorship;
• compatibility;
• authenticity;
• future conduct;
• financial capability;
• successful communication.

9.4 Browsing

Posts are browsed by scrolling. No swipe gesture expresses interest in a Post or dismisses it.

On a Post, a User may:

• press Interested, which sends a Request;
• bookmark the Post;
• mark the Post Not interested, which hides it from that User for thirty (30) days and can be undone;
• share a link to the Post;
• report the Post;
• block its owner.

None of these actions creates:

• a legal agreement;
• a Sponsorship Arrangement;
• an obligation to communicate;
• an obligation to respond.

9.5 Search and Filtering

Users may find Posts by:

• keyword;
• Category;
• nearness to their location.

At the Effective Date there are no other search filters.

9.6 Requests

A Sponsor may send a Request on a Need. A Seeker may send a Request on an Offer.

A Request may carry a note. It does not carry an amount, conditions or a timeline.

A Request is non-binding.

The User who sent a Request may withdraw it while it is pending.

The owner of the Post may:

• accept the Request; or
• skip the Request, in which case the sender is told and cannot send another Request on that Post.

A Request that is not answered stays pending. A Request left unanswered for more than seven (7) days counts against the Trust Score of the owner of the Post.

Pending Requests on a Post are closed when the Post is closed, archived, deleted or taken down, or when its deadline passes. A pending Request between two Users is closed when one of them blocks the other.

9.7 Acceptance and Matches

When the owner of a Post accepts a Request, a Match is formed and Chat opens between the two Users.

Acceptance does not:

• transfer ownership;
• transfer funds;
• create escrow;
• guarantee fulfilment;
• reveal contact details.

A Match cannot be undone in the app. Either User remains free not to proceed, and may block the other User.

Additional arrangements remain the responsibility of the participating Users.

9.8 Several Requests and Several Matches

A Post may receive Requests from several Users, and its owner may accept more than one of them.

Accepting a Request does not close the Post and does not affect the other Requests on it.

A User may send Requests on several Posts at the same time.

Find My Sponsor does not reserve a Need or an Offer for any User.

9.9 No Partial Sponsorship or Negotiation Features

The Platform has no feature for partial sponsorship, counter-offers or staged support.

Users may agree such matters between themselves in Chat.

Any agreement reached remains solely between the participating Users.

Find My Sponsor is not a negotiating party.

9.10 Communication After a Match

Once a Match is formed, the two Users may communicate through Chat.

Users should:

• communicate respectfully;
• remain truthful;
• avoid harassment;
• avoid coercion;
• avoid requesting unnecessary personal information;
• report suspicious conduct.

Find My Sponsor encourages Users to continue communication within the Platform whenever reasonably possible.

9.11 Off-Platform Communication

Users may voluntarily choose to continue communication outside the Platform, for example by telephone, by email or through another messaging service.

Once Users move communications outside the Platform, Find My Sponsor has limited ability to:

• investigate disputes;
• verify conversations;
• moderate conduct.

Users assume responsibility for off-platform interactions.

9.12 Meetings

If Users decide to meet in person, Find My Sponsor recommends that they:

• meet in public places;
• inform family or friends;
• avoid carrying unnecessary cash;
• verify identity;
• exercise reasonable caution.

Find My Sponsor does not supervise or arrange in-person meetings.

9.13 Completion of a Sponsorship

Either User of a Match may propose that the sponsorship is complete.

The other User then either confirms, or answers that it is not complete yet.

The User who made the proposal may withdraw it before it is confirmed.

A proposal that is not answered within seven (7) days lapses. The Platform sends reminders before it does.

Completion relates to that Match only. It does not close the Post and does not affect any other Match.

Completion records what the two Users have told the Platform. Find My Sponsor does not check that the support was given.

Completion records contribute to the Trust Score, to Badges and to the totals shown on Profiles.

9.14 Ratings

When a sponsorship is completed, the User who received the support may rate the User who gave it, from one to five stars, and may add a short note.

The User who gave the support cannot rate the User who received it.

A Rating cannot be changed or removed once Completion is confirmed.

A Rating is visible to the two Users concerned. It is not shown on a Profile. Ratings count towards the Trust Score and towards certain Badges.

Ratings should:

• be truthful;
• be respectful;
• relate to actual interactions;
• avoid defamatory statements;
• avoid personal attacks.

9.15 Totals Shown on Profiles

After Completion, the Platform updates the totals shown on the Profiles of both Users.

Where the Post was for money, the whole amount stated on the Post is added to the Sponsor’s total shown as given, and to the Seeker’s total shown as raised.

The amount of a Post is counted once in the total of the User who published it. Where several Users complete a sponsorship on the same Post, each of them is credited with the whole amount of that Post.

A sponsorship completed on an anonymous Offer is left out of the totals that other Users see.

The totals are calculated from the amounts stated on Posts. They are not a record of money actually paid or received.

9.16 Artificial Manipulation

Users must not manipulate discovery systems by:

• creating fake Accounts;
• publishing fake Needs;
• publishing fake Offers;
• purchasing fake engagement;
• coordinating fraudulent activity;
• artificially increasing visibility;
• recording a Completion for support that was not given.

Such behaviour may result in:

• reduced visibility;
• a lower Trust Score;
• removal of Content;
• suspension;
• permanent termination.

9.17 No Paid Placement

At the Effective Date, no User can pay for a Post to be shown higher or more often.

A subscription does not change the order in which Posts are shown.

The ordering rules are proprietary and may change without notice.

9.18 No Guaranteed Results

Find My Sponsor does not guarantee:

• a minimum number of views;
• a minimum number of Requests or Matches;
• sponsorship offers;
• funding;
• response times;
• a position in search or browsing.

9.19 Reservation of Rights

Find My Sponsor reserves the right to:

• modify the rules by which Posts are ordered;
• introduce new interaction models;
• retire existing interaction features;
• introduce additional matching criteria;
• improve fraud detection.

Such changes are made to improve Platform safety, fairness, effectiveness and user experience.

ARTICLE 10: TRUST SCORE, BADGES AND AUTOMATED TOOLS

10.1 Purpose

Find My Sponsor uses trust indicators and automated tools to improve:

• discovery;
• trust;
• fraud prevention;
• platform safety;
• moderation;
• user experience.

These tools are designed to assist Users and Administrators. They are intended to support, not replace, human judgment.

Users should always exercise independent judgment before entering into any Sponsorship Arrangement.

10.2 Automated Tools

Automated processing may assist identity verification, checks on Needs and Offers, the ordering of Posts and trust indicators. The Privacy Policy explains how related personal information is used.

10.3 No Generative AI

At the Effective Date, the Platform does not:

• translate Posts, Profiles, messages or notifications;
• write, improve or summarise Content for Users;
• suggest titles, descriptions or messages;
• use artificial intelligence to match Users or to moderate Posts or messages;
• analyse the photographs or videos that Users attach to Posts or send in Chat.

If any such feature is introduced, these Terms and the Privacy Policy will be updated.

10.4 Limits of Automated Tools

Automated tools can be wrong.

Their results may occasionally be:

• inaccurate;
• incomplete;
• misleading;
• biased;
• outdated.

They do not replace:

• legal advice;
• medical advice;
• financial advice;
• investment advice;
• professional judgement;
• independent due diligence.

10.5 Human Oversight

Find My Sponsor believes important decisions should not rely exclusively on automated systems.

Accordingly, the following are decided by an Administrator:

• an Identity Verification submission that the automated checks have neither clearly passed nor clearly failed;
• whether a Post held by the automated checks is shown;
• what is done about a report;
• warnings, suspensions, blocks and the removal of an Account or a Post.

Administrators may consider additional contextual information unavailable to automated systems.

10.6 Trust Score

The Platform calculates a Trust Score, from 0 to 100, for each User.

The Trust Score is built from signals including:

• a confirmed email address;
• Identity Verification;
• Profile Completeness, a profile photograph, a biography, an occupation or organisation, and links to a social profile and a portfolio;
• how the User responds to Requests on their Posts;
• completed sponsorships and the Ratings given for them.

The Trust Score is reduced by Reports upheld against the User, according to their seriousness.

A User can see their own Trust Score, its label and the signals that make it up in the app.

The signals and their weights may change.

10.7 Trust Level Shown to Other Users

Other Users are shown a User’s Trust Level, as High, Moderate or Low, and not the Trust Score itself.

The owner of a Post may also be shown the Trust Score of a User who sends a Request on that Post.

10.8 Trust Score Limitations

A Trust Score and a Trust Level are informational only.

They are not:

• a guarantee;
• a certification;
• an endorsement;
• a financial rating;
• a criminal background check;
• a credit score;
• a government approval.

Users should never rely solely upon a Trust Score or a Trust Level when deciding whether to participate in Sponsorship.

10.9 Profile Completeness

Profile Completeness measures how thoroughly a User has completed their Profile.

It is shown only to the User concerned and contributes to the Trust Score.

A complete Profile does not imply:

• honesty;
• safety;
• sponsorship success.

10.10 Badges

The Platform awards Badges automatically. Badges cannot be bought.

Some Badges are shown only while their criteria are met. They recognise matters such as:

• verified identity;
• a high Trust Score;
• a well-documented Profile;
• high Ratings;
• completed sponsorships with no Reports upheld against the User.

Other Badges are kept once earned. They recognise matters such as:

• a first completed sponsorship;
• a number of completed sponsorships;
• the total amount stated on completed Posts;
• completed sponsorships in one Category.

Badges that depend on amounts use the amounts stated on Posts, which Find My Sponsor does not verify.

Badge criteria may change over time.

10.11 Confidential Rules

To preserve the integrity of the Platform, Find My Sponsor does not disclose:

• the words on its blocked list;
• the thresholds used in Identity Verification;
• the detailed rules by which Posts are held for review;
• internal moderation records.

Disclosure of such information could materially reduce Platform security.

10.12 Review of Decisions

Where a User believes that an automated tool has contributed to a wrong decision affecting them, they may ask Find My Sponsor to review it, as described in clause 14.15.

An Administrator may:

• reconsider available evidence;
• request additional information;
• correct factual inaccuracies;
• uphold or reverse the previous decision.

A request for review does not guarantee reversal.

10.13 Platform Improvements

Find My Sponsor continues to improve these tools.

Accordingly, they may:

• evolve;
• be replaced;
• be discontinued;
• operate differently over time.

Such changes may affect:

• the order in which Posts are shown;
• Trust Scores, Trust Levels and Badges;
• moderation outcomes.

10.14 Reservation of Rights

Find My Sponsor reserves the right to:

• introduce new automated tools, including artificial-intelligence features;
• retire existing tools;
• modify the signals that make up the Trust Score;
• revise Badge criteria;
• improve fraud detection;
• update the rules by which Posts are ordered;
• improve moderation systems;
• implement additional safeguards.

Such changes may be made without prior notice where reasonably necessary to protect Platform integrity, provided they do not materially diminish Users’ statutory rights.

10.15 No Reverse Engineering or Manipulation

Users must not attempt to:

• manipulate the order in which Posts are shown;
• artificially increase a Trust Score;
• obtain a Badge or a Rating dishonestly;
• deceive moderation systems;
• generate fake engagement;
• reverse engineer Platform rules;
• interfere with automated systems.

Attempts to do so may result in:

• reduced visibility;
• a lower Trust Score;
• the loss of Badges;
• suspension;
• permanent account termination.

ARTICLE 11: CHAT, COMMUNICATIONS AND USER CONDUCT

11.1 Purpose

The Platform provides Chat to enable Users to discuss sponsorship opportunities, exchange relevant information and arrange Sponsorship between themselves.

Chat is intended solely to facilitate legitimate interactions between Users.

All communications must remain respectful, lawful and consistent with these Terms and the Community Guidelines.

11.2 Chat Service

Chat may rely on a messaging service.

Chat is one-to-one. Two Users have one conversation, which covers every Post on which they have a Match.

At the Effective Date, Chat includes:

• text messages;
• photographs, taken with the camera or chosen from the device;
• voice messages of up to five (5) minutes;
• reactions;
• indicators that a message has been sent, delivered and read;
• an indicator that the other User is typing;
• search within a conversation.

At the Effective Date, Chat does not include:

• documents or other files;
• videos;
• links that can be opened by pressing them;
• voice or video calls;
• group conversations;
• translation;
• help in writing messages.

Chat functionality may evolve over time.

11.3 When Chat Is Available

Chat between two Users opens only when a Request between them has been accepted. Users cannot message each other in any other way through the Platform, apart from the note that may be sent with a Request.

Where a subscription is required, a Seeker needs active access under Article 12 to send messages. A Seeker without active access can still read conversations.

A conversation cannot be closed or deleted by a User. It remains available to both Users after a Post is closed or deleted and after a sponsorship is completed.

11.4 Purpose of Communications

Users should use Chat solely for legitimate sponsorship-related purposes, including:

• discussing a Need;
• discussing an Offer;
• requesting additional information;
• clarifying eligibility;
• agreeing the terms of a Sponsorship;
• arranging lawful delivery of products or services;
• providing sponsorship updates;
• expressing appreciation;
• resolving genuine questions.

Communications unrelated to the purpose of the Platform may be restricted.

11.5 Standards of Conduct

Users must communicate in a respectful, professional and courteous manner.

Users must not:

• harass;
• intimidate;
• threaten;
• abuse;
• bully;
• discriminate;
• insult;
• stalk;
• blackmail;
• extort;
• manipulate;
• coerce;
• repeatedly contact Users after being asked to stop.

Repeated inappropriate behaviour constitutes a material breach of these Terms.

11.6 Prohibited Communications

Users must not use Chat to:

• promote fraud;
• request passwords;
• request one-time passwords (OTPs);
• request banking credentials;
• impersonate another person;
• distribute malware;
• distribute phishing links;
• solicit illegal goods or services;
• promote hate speech;
• encourage violence;
• send sexually explicit material;
• engage in grooming or exploitation of Minors;
• facilitate human trafficking;
• organise unlawful activities;
• advertise unrelated commercial services without authorisation;
• send unsolicited mass messages or spam.

Find My Sponsor maintains zero tolerance for communications involving child exploitation, human trafficking, terrorism, or other serious criminal conduct.

11.7 No Translation or Writing Assistance

The Platform does not translate messages and does not help Users to write them.

Messages are delivered as the sender wrote them.

Users should seek clarification where important matters are discussed.

11.8 Photographs of Documents

Chat has no feature for sharing documents. A quotation, an invoice, a letter or similar material can be sent only as a photograph.

Users must ensure they have the legal right to share such material.

Before sending a photograph of a document, Users should read clause 17.8, which explains how photographs are stored, and should cover any sensitive information.

Users must not send photographs of identity documents, bank cards or passwords.

11.9 Sharing Contact Information

Users may voluntarily exchange personal contact information in Chat.

Examples include:

• telephone numbers;
• email addresses;
• accounts on other messaging services;
• websites.

Find My Sponsor recommends that Users remain on the Platform until sufficient trust has been established.

The Company is not responsible for communications conducted outside the Platform.

11.10 Money and Payment Details

Find My Sponsor does not handle payments. No money can be sent, received or held through the Platform.

Users who agree that money or goods will pass between them do so outside the Platform and at their own risk. Find My Sponsor cannot stop, trace, reverse or recover a payment.

Users should:

• never share passwords, one-time passwords, card numbers or online-banking credentials;
• be careful with any request to send money before support is given;
• take time to establish trust with a person they have just met;
• report any User who appears to be attempting fraud.

11.11 Limits on Attachments

Chat accepts photographs and voice messages only.

Find My Sponsor may restrict:

• file size;
• file type;
• the length of a voice message;
• the number of attachments.

11.12 Review of Messages

Messages are held by the chat provider.

At the Effective Date, Find My Sponsor does not routinely read messages and does not screen them automatically. Administrators cannot read conversations in Find My Sponsor’s administration tools.

Find My Sponsor may obtain and review messages from the chat provider where reasonably necessary to:

• investigate a report or a suspected breach of these Terms;
• protect a User;
• comply with legal obligations;
• respond to lawful requests.

Only authorised personnel may do so.

11.13 Reporting a Conversation

A User may report the other User from the menu of a conversation.

The report identifies the conversation. It does not send the messages to Find My Sponsor, and a single message cannot be reported on its own.

A User who wishes Find My Sponsor to see particular messages should send screenshots to fmssupport@nonplus.my.

11.14 Blocking Users

Users may block another User at any time, using the controls in the app.

Blocking:

• hides each User’s Profile and Posts from the other, in browsing and in search;
• prevents new Requests between the two Users;
• prevents the acceptance of a Request and any step towards Completion between them;
• closes pending Requests between them;
• prevents both Users from sending messages in their conversation.

Blocking does not:

• delete previous conversations;
• remove submitted reports;
• prevent ongoing investigations;
• end a Match or cancel an existing Sponsorship Arrangement.

A block may be removed in Settings. Requests that were closed by the block are not reopened.

11.15 Reporting Users

Users are encouraged to report communications involving:

• fraud;
• impersonation;
• threats;
• harassment;
• hate speech;
• grooming;
• extortion;
• inappropriate requests;
• suspicious behaviour;
• repeated unwanted contact.

False or malicious reports intended to harm another User may themselves constitute a breach of these Terms.

11.16 Communication Records

Find My Sponsor keeps records about conversations including:

• which Users have a conversation;
• the time of the last message;
• blocks;
• report history.

The messages themselves, and the indicators of delivery and reading, are held by the chat provider. Photographs and voice messages sent in Chat are stored as described in clause 17.8.

Retention periods are governed by the Privacy Policy.

11.17 Editing and Deleting Messages

A User may:

• edit their own text message within fifteen (15) minutes of sending it, in which case it is marked as edited;
• delete their own message for both Users within fifteen (15) minutes of sending it;
• hide any message from their own view on their own device.

However:

• the recipient may already have read or copied the message;
• copies may remain in system backups for a limited period;
• messages subject to investigations may be retained;
• legal preservation requirements may override deletion requests.

11.18 Emergency Situations

The Platform is not an emergency communication service.

Users should not rely on Chat for:

• medical emergencies;
• police assistance;
• urgent rescue;
• disaster response;
• immediate crisis intervention.

In an emergency, Users should contact the appropriate local emergency services.

11.19 Preservation of Evidence

Find My Sponsor may preserve communications where reasonably necessary to:

• investigate fraud;
• investigate safety incidents;
• comply with legal obligations;
• respond to lawful requests from authorities;
• defend legal claims;
• enforce these Terms.

Preserved records may be retained beyond normal deletion periods where permitted by law.

11.20 Reservation of Rights

Find My Sponsor reserves the right to:

• introduce new communication features;
• restrict Chat functionality;
• suspend access to Chat;
• require additional verification before communication;
• limit messaging frequency;
• apply anti-spam measures;
• introduce automated screening of messages;
• remove communications that violate these Terms;
• disable Chat where necessary to protect Users or the Platform.

Such measures may be implemented without prior notice where immediate action is reasonably necessary to maintain safety, security or legal compliance.

ARTICLE 12: SUBSCRIPTIONS, FEES AND REFUNDS

12.1 Purpose

At the Effective Date, the only paid feature of the Platform is FMS Pro, a subscription for Seekers.

Sponsors use the Platform free of charge.

A subscription does not guarantee sponsorship.

12.2 Current Fees

At the Effective Date, Find My Sponsor charges no fee for:

• creating an Account;
• Identity Verification;
• publishing a Need or an Offer;
• sending or accepting a Request;
• Chat;
• Completion.

The only fee is the price of the FMS Pro subscription, as shown in the app at the time of purchase.

12.3 FMS Pro

Where a subscription is required, a Seeker needs active access to:

• publish a Need;
• send a Request on an Offer;
• accept a Request on their own Need;
• send messages, photographs, voice messages and reactions in Chat.

A Seeker has active access while an FMS Pro subscription, or promotional access under clause 12.9 or 12.10, is running.

Without active access, a Seeker can still:

• browse and search Posts;
• read conversations and Requests;
• skip a Request and withdraw their own Request;
• edit, close, archive and delete their own Posts;
• propose and confirm Completion;
• bookmark, report and block;
• redeem a promotional or referral code;
• contact support.

FMS Pro does not change the order in which Posts are shown and does not guarantee that a Request will be sent or accepted.

12.4 Plan, Price and Renewal

FMS Pro is offered as one plan: a monthly subscription that renews automatically.

The price is shown in the app, in the currency of the User’s store account, before purchase. Prices may vary by country due to:

• taxes;
• exchange rates;
• app store pricing;
• local regulations.

The subscription renews each month, at the price then current, until it is cancelled.

12.5 Purchase Through the App Stores

FMS Pro is bought through the Apple App Store or Google Play, using the User’s store account. The store takes the payment.

A subscription service confirms whether access is active.

Users acknowledge that purchases are also subject to the terms of the store concerned.

Find My Sponsor does not receive or store payment card details.

A User who has changed device or reinstalled the app may restore an existing subscription from the billing screen in the app.

12.6 Cancellation

A subscription may be cancelled at any time in the User’s App Store or Google Play account settings. The billing screen in the app links to them.

Cancellation prevents future renewals. Access continues until the end of the period already paid for.

Cancellation does not refund charges already incurred.

The following do not cancel a subscription:

• deleting the app;
• asking to delete the Account;
• the suspension or termination of the Account;
• a period of free access under clause 12.11.

12.7 Refunds

Refunds for subscriptions are handled through the store that took the payment, under its refund policy. A User who wants a refund should ask Apple or Google.

Find My Sponsor will support a request for a refund where:

• a duplicate payment occurred;
• a technical failure prevented access to FMS Pro;
• a billing error occurred;
• the payment was unauthorised;
• applicable consumer protection law requires a refund.

Unless otherwise required by applicable law, a subscription period that has started is not refunded.

12.8 Situations Not Eligible for Refund

Refunds will generally not be provided solely because:

• no Sponsor responded;
• no Request was accepted;
• the Posts shown did not meet expectations;
• another User declined Sponsorship;
• the User changed their mind;
• the User asked to delete their Account after using the subscription;
• a Post was removed for violating these Terms;
• an Account was suspended due to misconduct.

Nothing in this clause limits any mandatory consumer rights.

12.9 Promotional Codes

Find My Sponsor may issue promotional codes that give free access to the FMS Pro features for a stated number of days or months.

A promotional code:

• is entered on the billing screen in the app;
• may be used once by each User;
• may carry an expiry date and a limit on the number of Users who can use it;
• gives access that starts when the code is used and is not added to access the User already has;
• has no cash value and is not transferable;
• may be withdrawn, in particular where it was obtained or used through fraud.

When the period ends, the access lapses. Nothing is charged, and the access does not turn into a paid subscription.

Find My Sponsor may also grant promotional access to a User directly, and may withdraw it.

12.10 Referral Programme

A Seeker may invite another person to join as a Seeker by sharing a personal referral code.

At the Effective Date:

• the invited Seeker receives fourteen (14) days of free access when they enter the code, added after any access they already have;
• the Seeker who invited them receives one free month of access after the invited Seeker’s first paid subscription payment.

The following conditions apply:

• both Accounts must be Seeker Accounts;
• a User cannot use their own code;
• an Account can use one referral code only, and only before its first paid subscription;
• a trial, a purchase at no charge or a test purchase does not count as a paid subscription payment;
• the reward is not given where the User who made the invitation is no longer a Seeker at that time.

The reward may be delivered as an extension of the User’s subscription or as promotional access.

Find My Sponsor may cancel a referral or a reward obtained through fraud or abuse, and may change or end the programme at any time.

12.11 Periods of Free Access

Find My Sponsor may make the FMS Pro features free for all Seekers for a period.

During such a period a Seeker does not need a subscription.

A period of free access does not cancel, refund, pause or extend a subscription that has already been bought. A User who does not wish to keep paying must cancel the subscription in their store account.

12.12 Taxes

Prices displayed may:

• include applicable taxes;
• exclude applicable taxes;
• vary according to local legal requirements.

Users remain responsible for taxes imposed under applicable law unless expressly stated otherwise.

12.13 Failed Payments

Where a renewal payment cannot be collected, the store may retry the payment and may allow a short period of grace.

If the payment is not collected, the subscription lapses and the Seeker no longer has active access.

12.14 Chargebacks

Users should contact Find My Sponsor before initiating a payment dispute or chargeback.

Fraudulent or abusive chargebacks may result in:

• loss of access to FMS Pro;
• Account restriction;
• permanent Account termination in cases of repeated abuse.

This does not affect a User’s lawful right to dispute unauthorised transactions.

12.15 Price Changes

Find My Sponsor may revise pricing from time to time.

Reasons include:

• inflation;
• operational costs;
• regulatory changes;
• new Platform features;
• exchange rate fluctuations.

Where required by applicable law or by the rules of the store, reasonable notice will be provided before a price change affects a recurring subscription.

12.16 No Money Between Users

The subscription is a fee for the use of Platform features. It is not a donation, and no part of it is paid to any other User.

Find My Sponsor takes no fee or commission on any Sponsorship, and no Sponsorship is paid through the Platform.

12.17 Future Paid Features

If Find My Sponsor later introduces other paid features, or any feature by which money passes between Users, such as sponsorship payments, escrow, wallets or donations, these Terms will be updated first and additional terms will apply.

Future pricing will be clearly disclosed before purchase.

12.18 Fraud Prevention

Find My Sponsor may refuse or withdraw access where it reasonably believes that a purchase, a promotional code or a referral has been obtained or used through fraud or abuse.

Investigations may delay access to FMS Pro.

12.19 Reservation of Rights

Find My Sponsor reserves the right to:

• introduce new pricing models;
• modify what FMS Pro includes;
• retire subscriptions;
• introduce additional paid services;
• change or end promotional and referral programmes;
• suspend purchases for security reasons;
• comply with legal and regulatory payment obligations.

Such changes will be implemented in accordance with applicable law.

12.20 Consumer Rights

Nothing in this Article excludes, limits or restricts any statutory consumer rights that cannot lawfully be excluded under applicable law.

Where local consumer protection legislation provides greater rights than these Terms, those statutory rights shall prevail to the extent of the inconsistency.

ARTICLE 13: COMMUNITY STANDARDS, PROHIBITED ACTIVITIES AND ACCEPTABLE USE

13.1 Purpose

Find My Sponsor is committed to providing a safe, trustworthy and respectful platform for individuals, sponsors, organisations and communities.

Every User contributes to the quality of the Platform.

Accordingly, all Users agree to behave responsibly and to use the Platform only for lawful and legitimate purposes.

Failure to comply with this Article may result in moderation action, suspension or permanent termination of an Account.

13.2 General Principles

Users must:

• act honestly;
• act in good faith;
• respect other Users;
• comply with applicable laws;
• protect the privacy of others;
• avoid misleading conduct;
• cooperate with moderation investigations;
• contribute positively to the community.

13.3 Lawful Use

The Platform may only be used for lawful purposes.

Users must not use the Platform to facilitate or promote any activity that violates applicable laws in any relevant jurisdiction.

Where local laws conflict with Platform functionality, Users are responsible for complying with their local legal obligations.

13.4 Fraud and Deception

Users must not engage in fraudulent or deceptive conduct.

Examples include:

• creating fake emergencies;
• inventing medical conditions;
• impersonating another individual;
• falsifying educational status;
• submitting forged documents;
• creating fake businesses;
• pretending to represent charities;
• creating fake sponsorship opportunities;
• using AI-generated identities to deceive;
• giving false or fabricated Ratings.

Fraud is considered one of the most serious violations of these Terms.

13.5 Identity Misrepresentation

Users must not:

• impersonate another person;
• impersonate a government agency;
• impersonate a charity;
• impersonate a university;
• impersonate a company;
• impersonate Platform staff;
• create misleading Profiles;
• falsely claim professional qualifications;
• falsely claim sponsorship history.

13.6 Financial Misrepresentation

Users must never intentionally misrepresent:

• financial hardship;
• sponsorship requirements;
• medical expenses;
• tuition fees;
• project costs;
• charity fundraising;
• business valuations;
• product value.

Users remain solely responsible for statements made in their Needs and Offers.

13.7 Harassment and Abuse

The Platform has zero tolerance for harassment.

Users must not:

• bully;
• threaten;
• intimidate;
• insult;
• shame;
• repeatedly contact another User after being asked to stop;
• encourage self-harm;
• deliberately humiliate another User.

Respectful disagreement is permitted.

Personal attacks are not.

13.8 Hate Speech

Users must not publish or communicate content that promotes hatred or discrimination against individuals or groups based on characteristics including:

• race;
• ethnicity;
• nationality;
• religion;
• disability;
• age;
• gender;
• gender identity;
• sexual orientation;
• pregnancy;
• marital status;
• veteran status;
• any other protected characteristic recognised by applicable law.

13.9 Violence

Users must not:

• threaten violence;
• glorify violence;
• encourage assault;
• organise violent activity;
• publish graphic violent material except where reasonably necessary for legitimate reporting purposes.

13.10 Child Safety

Find My Sponsor maintains zero tolerance for any activity involving:

• child exploitation;
• child grooming;
• child abuse;
• child sexual abuse material;
• solicitation of Minors;
• trafficking;
• exploitation of vulnerable persons.

Such activity may result in:

• immediate Account termination;
• preservation of evidence;
• reporting to appropriate authorities where legally required or appropriate.

13.11 Sexual Content

Users must not use the Platform for:

• adult entertainment;
• escort services;
• prostitution;
• sexually explicit material;
• pornography;
• sexually suggestive sponsorship requests;
• solicitation of intimate content.

The Platform is intended exclusively for legitimate sponsorship relationships.

13.12 Spam

Users must not:

• repeatedly publish identical content;
• send unsolicited bulk messages;
• repeatedly express interest in Posts without genuine intent;
• manipulate engagement;
• use automated messaging;
• create artificial interactions.

Reasonable follow-up communications are permitted.

13.13 Commercial Advertising

Users must not use the Platform primarily to advertise:

• unrelated businesses;
• affiliate marketing;
• pyramid schemes;
• investment schemes;
• cryptocurrency promotions;
• MLM programmes;
• gambling services;
• unrelated products.

Business-related Offers are permitted only where consistent with Platform purposes.

13.14 Intellectual Property Infringement

Users must not upload content that infringes:

• copyright;
• trademarks;
• patents;
• trade secrets;
• publicity rights;
• privacy rights;
• contractual rights of third parties.

Users are solely responsible for ensuring they have appropriate rights.

13.15 Dangerous Goods

Users must not use the Platform to facilitate sponsorship involving prohibited or regulated items including:

• firearms;
• explosives;
• illegal drugs;
• counterfeit goods;
• stolen property;
• hazardous chemicals;
• illegal wildlife products;
• controlled substances where prohibited by law.

13.16 Illegal Activities

The Platform must not be used to facilitate:

• money laundering;
• terrorist financing;
• sanctions evasion;
• bribery;
• corruption;
• tax evasion;
• organised crime;
• identity theft;
• cybercrime;
• phishing;
• ransomware;
• fraud.

13.17 Platform Manipulation

Users must not manipulate Platform systems including:

• the ordering of Posts;
• Trust Scores and Trust Levels;
• Badges;
• Ratings;
• reports;
• Profile Completeness.

Examples include:

• coordinated fake engagement;
• multiple Accounts;
• purchased interactions;
• automated scripts;
• false or exchanged Ratings.

13.18 False Reporting

Users must not intentionally submit false reports for purposes including:

• damaging another User;
• removing legitimate competitors;
• retaliating after rejection;
• manipulating moderation.

Abuse of reporting systems may itself result in enforcement action.

13.19 Circumvention

Users must not attempt to circumvent Platform controls by:

• creating replacement Accounts after suspension;
• using VPNs to bypass lawful restrictions;
• creating synthetic identities;
• using emulators for abuse;
• modifying client software;
• bypassing subscription requirements;
• bypassing verification requirements.

13.20 Reverse Engineering

Except where prohibited by law, Users must not:

• reverse engineer the Platform;
• extract source code;
• scrape Platform data at scale;
• interfere with APIs;
• perform security testing without written permission;
• automate access through unauthorised bots.

13.21 AI-Generated and Manipulated Content

Users must not use AI-generated or digitally manipulated text, images, audio, video or documents to:

• deceive other Users or Find My Sponsor;
• impersonate individuals;
• fake an identity document or a selfie;
• create misinformation;
• manipulate sponsorship decisions;
• produce abusive content;
• automate harassment;
• evade moderation.

13.22 External Links

Users may share external links only where:

• relevant to a Sponsorship Arrangement;
• lawful;
• safe;
• non-malicious.

Find My Sponsor may hold, remove or warn against Content that contains links or contact details.

13.23 Community Cooperation

Users are encouraged to contribute positively by:

• reporting fraud;
• assisting investigations where appropriate;
• providing constructive feedback;
• giving honest Ratings;
• supporting respectful discussions.

Community participation helps maintain Platform quality.

13.24 Good Faith Requirement

Users must exercise their rights under these Terms in good faith.

This includes:

• submitting genuine Needs;
• making genuine Offers;
• participating honestly;
• respecting moderation decisions while a request for review is pending;
• cooperating with reasonable requests from Find My Sponsor.

13.25 Consequences of Violations

Depending on the nature and severity of a violation, Find My Sponsor may take one or more of the following actions:

• issue a warning;
• require additional verification;
• reduce content visibility;
• remove content;
• lower the User’s Trust Score, which may remove Badges that depend on it;
• temporarily suspend the Account;
• permanently terminate the Account;
• preserve evidence;
• report unlawful conduct to relevant authorities where required or appropriate.

Enforcement decisions will generally consider:

• severity;
• intent;
• frequency;
• impact on other Users;
• previous violations;
• cooperation during investigations.

13.26 Reservation of Rights

Find My Sponsor reserves the right to:

• update Community Standards;
• introduce additional prohibited activities;
• strengthen safety requirements;
• modify enforcement procedures;
• introduce category-specific rules;
• implement additional fraud-prevention measures.

These changes may be implemented to protect Users, maintain Platform integrity and comply with applicable law.

ARTICLE 14: TRUST & SAFETY, REPORTING, INVESTIGATIONS AND ENFORCEMENT

14.1 Purpose

The safety of the Find My Sponsor community is one of the Platform’s highest priorities.

Find My Sponsor maintains a Trust & Safety Programme designed to:

• protect Users;
• reduce fraud;
• discourage abuse;
• safeguard minors and vulnerable persons;
• maintain Platform integrity;
• support fair moderation;
• encourage responsible participation.

14.2 Community Safety Principles

All Trust & Safety decisions are guided by the following principles:

• Safety First
• Fairness
• Consistency
• Proportionality
• Transparency
• Privacy
• Good Faith
• Due Process where appropriate
• Continuous Improvement

Find My Sponsor seeks to balance the safety of the community with the rights of individual Users.

14.3 Reporting Concerns

Users are encouraged to report any activity that they reasonably believe may:

• violate these Terms;
• violate Community Guidelines;
• involve fraud;
• involve impersonation;
• involve scams;
• involve exploitation;
• involve child safety concerns;
• involve harassment;
• involve hate speech;
• involve illegal activity;
• threaten the safety of another User.

Reports should be submitted honestly and in good faith.

14.4 What Can Be Reported

Users may report:

• a Need or an Offer;
• another User, from that User’s Profile;
• another User, from the menu of a conversation with that User.

A single message cannot be reported on its own.

When reporting, the User chooses one of the following reasons and may add a note:

• Spam;
• Harassment;
• Scam;
• Inappropriate content;
• Other.

14.5 How Reports May Be Submitted

Reports may be submitted through:

• the reporting controls in the app, on a Post, a Profile or a conversation;
• the support request form in the app;
• email to fmssupport@nonplus.my.

Concerns about child safety may also be raised as described in the Child Safety Standards.

Users should provide as much relevant information as reasonably possible.

14.6 Information Included in a Report

A report made in the app carries the reason chosen and the optional note.

A report made from a conversation identifies the conversation. It does not send the messages to Find My Sponsor.

Screenshots and other supporting information may be sent by email.

Submitting false evidence constitutes a serious breach of these Terms.

14.7 Initial Assessment

Upon receiving a report, Find My Sponsor may perform an initial assessment to determine:

• urgency;
• potential harm;
• credibility;
• available evidence;
• likelihood of policy violation;
• immediate safety risks.

Not every report results in enforcement action.

14.8 Risk Prioritisation

Reports may be prioritised according to potential risk.

Examples of high-priority reports include:

• child exploitation;
• credible threats of violence;
• identity theft;
• financial scams;
• account compromise;
• organised fraud;
• terrorism-related activity;
• human trafficking;
• medical impersonation;
• active phishing campaigns.

Lower-risk reports may be reviewed according to operational priorities.

14.9 Automated Detection

In addition to user reports, Find My Sponsor checks every Need and Offer automatically against fixed rules when it is published or edited, as described in clause 8.10.

A Post that fails a check is held until an Administrator has reviewed it.

At the Effective Date, Find My Sponsor does not automatically screen Profiles, photographs or Chat messages.

Automated checks assist moderation but do not automatically determine final outcomes.

14.10 Investigations

Find My Sponsor may investigate suspected violations using information including:

• user reports;
• profile information;
• public content;
• messages where lawfully reviewable;
• identity verification records;
• moderation history;
• audit logs;
• device information.

Investigations are conducted only to the extent reasonably necessary for safety, security, legal compliance or enforcement of these Terms.

14.11 Temporary Protective Measures

Where immediate action is reasonably necessary to protect Users or the Platform, Find My Sponsor may temporarily:

• hold a Post for review;
• take a Post down;
• suspend an Account;
• block an Account.

Temporary measures are precautionary and do not necessarily indicate that a final policy violation has been established.

14.12 Evidence Preservation

Find My Sponsor may preserve relevant evidence where reasonably necessary for:

• investigations;
• requests for review;
• fraud prevention;
• legal proceedings;
• regulatory compliance;
• law enforcement requests.

Evidence may include:

• moderation records;
• communication metadata;
• uploaded content;
• account history;
• security logs.

Retention is subject to the Privacy Policy and applicable law.

14.13 Enforcement Actions

Where a violation is identified, Find My Sponsor may take one or more enforcement actions, including:

Warnings

• a warning notice, which the User is asked to acknowledge.

Content Actions

• holding a Post for review;
• taking a Post down, with a reason given to its owner;
• removing a Post.

Account Actions

• suspension for a stated period;
• blocking of the Account;
• removal of the Account;
• a change of role.

Other Consequences

• a report that is upheld lowers the User’s Trust Score, which may remove Badges that depend on it.

Legal Actions

Where appropriate and permitted by law:

• preservation of evidence;
• referral to legal counsel;
• reporting to competent authorities.

14.14 Proportional Enforcement

Find My Sponsor seeks to apply enforcement measures proportionate to the nature of the conduct.

Factors considered may include:

• seriousness of the conduct;
• potential harm;
• intent;
• previous violations;
• cooperation during the investigation;
• whether the conduct appears accidental, negligent or deliberate;
• applicable legal obligations.

Repeated or egregious violations may result in immediate permanent suspension without prior warning where reasonably necessary.

14.15 Review of Enforcement Decisions

The Platform has no separate appeals feature.

Where a User believes an enforcement action was taken in error, they may write to fmssupport@nonplus.my. The notice shown to a suspended or blocked User includes a way to contact support.

A request for review should include:

• the reason for the request;
• any supporting evidence;
• any relevant corrections or explanations.

Requests are considered by authorised personnel.

A request for review does not suspend the original enforcement action unless Find My Sponsor decides otherwise.

14.16 Repeat Violations

Find My Sponsor may maintain an internal record of repeated policy violations.

Repeated misconduct may result in progressively stronger enforcement actions, including:

• additional warnings;
• longer suspensions;
• permanent removal of Platform privileges.

The Company is not obligated to follow a fixed escalation sequence where immediate action is necessary to protect Users or comply with law.

14.17 Cooperation with Authorities

Where required or permitted by applicable law, Find My Sponsor may cooperate with:

• law enforcement agencies;
• regulatory authorities;
• courts;
• child protection agencies;
• cybersecurity authorities;
• other competent governmental bodies.

Such cooperation may include the disclosure of information in accordance with applicable law and the Privacy Policy.

14.18 Emergency Situations

Where Find My Sponsor reasonably believes that there is an imminent risk of serious harm to an individual or the public, the Company may take immediate protective action, including:

• restricting accounts;
• preserving evidence;
• notifying relevant authorities where legally justified;
• implementing emergency safety measures.

These actions are intended solely to protect individuals and the integrity of the Platform.

14.19 Transparency

Find My Sponsor may publish aggregated and anonymised information about moderation activities, such as:

• number of reports received;
• categories of policy violations;
• enforcement statistics;
• the outcomes of requests for review;
• platform safety initiatives.

Such transparency reports will not disclose confidential personal information.

14.20 No Obligation to Monitor All Content

While Find My Sponsor employs automated systems, human moderators and community reporting to promote safety, the Company does not undertake a legal obligation to monitor every item of content or every user interaction.

The absence of moderation action in a particular case does not constitute approval, endorsement or verification of any User or Content.

14.21 Good Faith Participation

Users agree to cooperate in good faith with Trust & Safety processes by:

• providing truthful information;
• responding to reasonable requests;
• respecting moderation decisions while a request for review is pending;
• refraining from retaliation against reporting Users.

14.22 Reservation of Rights

Find My Sponsor reserves the right to:

• improve Trust & Safety procedures;
• introduce new moderation technologies;
• refine enforcement processes;
• strengthen fraud detection;
• expand reporting mechanisms;
• modify investigation procedures;
• update enforcement practices,

provided that such changes remain consistent with applicable law and the overall objectives of protecting Users and maintaining Platform integrity.

ARTICLE 15: ACCOUNT SUSPENSION, TERMINATION, REVIEW AND ACCOUNT CLOSURE

15.1 Purpose

This Article explains the circumstances under which Find My Sponsor or a User may suspend, restrict, terminate or close an Account.

The purpose of these provisions is to:

• protect the Platform;
• protect Users;
• maintain community trust;
• enforce these Terms;
• comply with legal obligations.

15.2 Voluntary Account Closure

Users may ask to close their Account at any time through Settings in the app, or by writing to fmssupport@nonplus.my.

Clause 5.18 explains what happens when an Account is closed and what is kept.

Data retention is governed by the Privacy Policy.

15.3 Effect of Account Closure

When an Account is closed by the User, the User loses access to:

• the Profile;
• Posts;
• Requests and Matches;
• conversations;
• FMS Pro features and any promotional access;
• Badges, the Trust Score and totals.

Other Users keep the conversations they had with the closed Account.

15.4 Temporary Suspension

Find My Sponsor may temporarily suspend an Account where reasonably necessary.

Examples include:

• suspected fraud;
• suspicious login activity;
• policy investigation;
• payment disputes;
• repeated reports;
• security concerns;
• legal requests.

Temporary suspension is a precautionary measure.

It does not necessarily imply wrongdoing.

While an Account is suspended or blocked, the User can sign in but sees only a notice giving the status of the Account, the reason and, for a suspension, the date on which it ends. The Profile and Posts of the Account are hidden from other Users. A suspension ends automatically on the stated date.

15.5 Restricted Accounts

Rather than acting against an entire Account, Find My Sponsor may act against individual Posts, by holding them for review or taking them down.

At the Effective Date the Platform has no means of restricting single features, such as Chat alone, for one Account.

15.6 Immediate Suspension

Find My Sponsor may immediately suspend an Account without prior notice where reasonably necessary to protect:

• Users;
• Minors;
• Platform security;
• legal compliance;
• Platform integrity.

Examples include:

• identity theft;
• serious fraud;
• credible threats;
• child exploitation;
• malware distribution;
• account compromise;
• organised abuse.

15.7 Permanent Termination

Find My Sponsor may permanently terminate an Account where a User:

• repeatedly violates these Terms;
• commits serious fraud;
• impersonates another individual;
• exploits Minors;
• conducts criminal activity through the Platform;
• repeatedly circumvents Platform controls;
• manipulates Trust Scores, Badges or Ratings;
• creates multiple fraudulent Accounts;
• repeatedly abuses other Users;
• seriously damages Platform integrity.

Permanent termination may occur without prior warning where reasonably justified.

15.8 Examples of Serious Violations

Examples include:

• forged identity documents;
• fake medical emergencies;
• charity fraud;
• money laundering;
• organised scams;
• phishing;
• ransomware;
• terrorism-related content;
• child exploitation;
• deliberate financial deception;
• repeated impersonation.

This list is illustrative rather than exhaustive.

15.9 Platform Safety Overrides

Find My Sponsor reserves the right to prioritise community safety over continued access to the Platform.

Where immediate action is reasonably necessary, the Company may:

• disable Accounts;
• remove Content;
• preserve evidence;
• notify authorities where appropriate.

15.10 User Responsibilities During Suspension

During suspension, Users must not:

• create replacement Accounts;
• attempt to bypass restrictions;
• use another person’s Account;
• automate access;
• interfere with investigations.

Attempts to circumvent suspension constitute an independent breach of these Terms.

15.11 Requests for Review

The Platform has no separate appeals feature.

A User may ask Find My Sponsor to review an enforcement decision, including:

• a suspension;
• a block;
• the removal of an Account;
• a verification decision;
• a Post that was taken down or removed.

Requests should be sent to fmssupport@nonplus.my.

A User whose Post was taken down may also edit the Post and submit it again.

15.12 Review Process

A request for review should include:

• explanation of the issue;
• supporting evidence;
• relevant documents;
• any corrected information;
• any additional context the User believes should be considered.

Find My Sponsor may request further information before completing its review.

15.13 Human Review

Where appropriate, requests for review are considered by authorised personnel.

Human reviewers may:

• confirm the original decision;
• modify the decision;
• reverse the decision;
• request additional verification;
• impose alternative measures.

Not every request will result in reversal.

15.14 No Guaranteed Reinstatement

A request for review does not guarantee:

• reinstatement;
• restoration of Content;
• restoration of Badges or of a Trust Score;
• restoration of subscription time.

Each request is assessed individually.

15.15 Reinstatement

Where a review is successful, Find My Sponsor may:

• restore access to the Account;
• end a suspension early;
• restore a Post that was taken down.

Some information or historical records may not be recoverable.

15.16 Effect on Subscriptions

Suspension or termination does not automatically:

• cancel subscriptions;
• create refund rights;
• reverse completed purchases.

Subscription matters remain governed by Article 12 and the terms of the store through which the subscription was bought. A subscription continues to renew until it is cancelled in the store account.

Where termination results from serious misconduct, unused subscription periods are generally forfeited unless required otherwise by applicable law.

15.17 Effect on Existing Sponsorship Arrangements

Termination of an Account does not automatically cancel Sponsorship Arrangements already entered into between Users.

Participating Users remain responsible for fulfilling any lawful commitments they have voluntarily undertaken.

Find My Sponsor is not responsible for enforcing such arrangements.

15.18 Outstanding Obligations

Termination of an Account does not release either party from obligations that arose before termination.

Examples include:

• payment obligations;
• intellectual property licences;
• confidentiality obligations;
• dispute resolution obligations;
• legal compliance;
• fraud investigations.

15.19 Survival of Certain Rights

The following provisions survive termination where necessary:

• Intellectual Property;
• User Content Licence;
• Privacy obligations;
• Limitation of Liability;
• Indemnity;
• Dispute Resolution;
• Governing Law;
• Record Retention;
• Fraud Investigations;
• Legal Compliance.

15.20 Record Retention

Following suspension or termination, Find My Sponsor may retain information including:

• moderation history;
• fraud indicators;
• audit logs;
• identity verification records;
• communication metadata;
• legal compliance records.

Retention occurs only for purposes permitted under applicable law and the Privacy Policy.

15.21 Notification

Where reasonably practicable, Find My Sponsor may notify the User regarding:

• suspension;
• restriction;
• termination;
• the outcome of a request for review;
• reinstatement decisions.

However, notification may be delayed or omitted where doing so would:

• compromise investigations;
• endanger another User;
• facilitate fraud;
• violate applicable law;
• interfere with law enforcement.

15.22 Reservation of Rights

Nothing in this Article limits Find My Sponsor’s right to take immediate action where reasonably necessary to:

• protect Users;
• comply with legal obligations;
• preserve evidence;
• maintain Platform integrity;
• prevent fraud;
• respond to cybersecurity incidents.

15.23 No Liability for Enforcement Decisions

To the fullest extent permitted by applicable law, Find My Sponsor shall not be liable for losses arising solely from good-faith enforcement actions taken under these Terms, including:

• content removal;
• account suspension;
• account termination;
• temporary restrictions;
• changes to a Trust Score or a Trust Level;
• the loss of a Badge.

This clause does not exclude liability that cannot lawfully be excluded under applicable law.

ARTICLE 16: INTELLECTUAL PROPERTY RIGHTS

16.1 Purpose

This Article governs the ownership, use and protection of intellectual property associated with the Platform.

It also explains the respective rights of:

• Find My Sponsor;
• Users;
• Third-Party Providers;
• Content Owners.

The Platform is built using proprietary software, branding, databases and technology that are protected by intellectual property laws throughout the world.

16.2 Ownership of the Platform

Unless expressly stated otherwise, Find My Sponsor owns or lawfully licenses all rights, title and interest in and to the Platform, including but not limited to:

• software;
• mobile applications;
• websites;
• APIs;
• databases;
• source code;
• object code;
• algorithms;
• user interface designs;
• graphics;
• animations;
• icons;
• logos;
• illustrations;
• sounds;
• videos;
• documentation;
• workflows;
• business methods;
• data structures;
• platform architecture.

These rights are protected by applicable copyright, trademark, patent, trade secret and other intellectual property laws.

16.3 Trademarks

The following are examples of intellectual property that may constitute trademarks, service marks or branding of Find My Sponsor:

• Find My Sponsor
• Company logos
• Platform logos
• Platform icons
• Brand colours
• Brand identity
• FMS Pro
• Verified Badge
• Platform slogans
• Future product names

Nothing in these Terms grants any User ownership of these marks.

Users must not use Find My Sponsor branding without prior written permission except where expressly permitted by the Platform.

16.4 Limited Licence to Users

Subject to continued compliance with these Terms, Find My Sponsor grants Users a limited, personal, non-exclusive, non-transferable and revocable licence to:

• install the mobile application;
• access the Platform;
• use available Platform features;
• create and manage an Account;
• publish lawful User Content;
• communicate through the Platform.

This licence exists solely for personal use of the Platform.

No ownership rights are transferred.

16.5 Restrictions

Except where expressly permitted by applicable law, Users must not:

• copy the Platform;
• modify Platform software;
• reverse engineer Platform software;
• decompile Platform software;
• disassemble Platform software;
• create derivative works;
• scrape Platform content at scale;
• copy databases;
• reproduce Platform layouts;
• extract ranking or scoring logic;
• circumvent security mechanisms;
• remove copyright notices.

16.6 User Content Ownership

Users retain ownership of intellectual property rights in the original content they lawfully create and upload.

Examples include:

• profile photographs;
• biographies;
• Need descriptions;
• Offer descriptions;
• photographs and videos attached to a Post;
• messages, photographs and voice messages sent in Chat.

Ownership remains with the User unless otherwise agreed.

However, Users grant Find My Sponsor the licence described in Article 17 (User Content Licence).

16.7 Feedback

Users may voluntarily submit:

• ideas;
• feature requests;
• bug reports;
• product suggestions;
• UI improvements;
• workflow suggestions;
• technical feedback.

Unless otherwise agreed in writing, all feedback is provided voluntarily and without expectation of compensation.

Find My Sponsor may use such feedback for any lawful business purpose, including developing, improving or commercialising the Platform, without any obligation to provide payment, attribution or further approval.

16.8 Content Created with Outside Tools

The Platform does not write, translate or generate Content for Users.

If you use an outside tool, including an artificial-intelligence tool, to help you write or create Content, that Content is your User Content.

You remain responsible for ensuring that it:

• is lawful;
• is accurate and not misleading;
• does not infringe third-party rights;
• complies with these Terms.

16.9 Open Source Software

The Platform may incorporate open-source software licensed under various open-source licences.

Nothing in these Terms limits any rights granted under those applicable licences.

Where required, Find My Sponsor will make applicable licence notices available.

16.10 Third-Party Intellectual Property

The Platform may display or integrate third-party intellectual property including:

• authentication providers;
• payment providers;
• messaging providers;
• operating system trademarks;
• app store branding;
• social network logos.

Such intellectual property remains the property of its respective owners.

Nothing in these Terms grants any ownership or licence beyond what is necessary to use the Platform.

16.11 Copyright Notices

Users must not remove, obscure or alter:

• copyright notices;
• trademark notices;
• licence notices;
• proprietary legends;
• branding;
• attribution information.

16.12 Screenshots and Sharing

Users may share screenshots of publicly available Platform content for personal, educational or journalistic purposes, provided that:

• such sharing is lawful;
• it is not misleading;
• it respects the privacy rights of others;
• it does not imply endorsement by Find My Sponsor;
• it complies with these Terms and applicable law.

Commercial exploitation of Platform content without permission is prohibited.

16.13 Copyright Complaints

Find My Sponsor respects intellectual property rights.

If you believe your copyrighted work has been used without authorisation, you may submit a copyright complaint containing:

• identification of the copyrighted work;
• identification of the allegedly infringing material;
• sufficient information to locate the material;
• your contact information;
• a statement of good-faith belief;
• a statement that the information provided is accurate.

Complaints may be sent to fmssupport@nonplus.my. Find My Sponsor may remove or disable access to allegedly infringing material while the matter is investigated.

16.14 Counter-Notification

Where permitted by applicable law, a User whose content has been removed due to an intellectual property complaint may submit a counter-notification.

The counter-notification should explain why the User believes the removal was incorrect and include any supporting information required by law.

Submission of a counter-notification does not guarantee restoration of the content.

16.15 Repeated Intellectual Property Violations

Find My Sponsor may suspend or terminate Accounts that repeatedly infringe the intellectual property rights of others.

The Company may also restrict access to specific Platform features where necessary to prevent further infringement.

16.16 Reservation of Rights

Except for the limited licence expressly granted under these Terms, all intellectual property rights remain reserved.

No provision of these Terms shall be interpreted as granting:

• ownership;
• assignment;
• exclusive licence;
• patent rights;
• trademark rights;
• commercial exploitation rights;

unless expressly stated in writing by Find My Sponsor.

16.17 Survival

The intellectual property provisions contained in this Article continue to apply after termination of an Account or these Terms to the extent necessary to protect the rights of Find My Sponsor, Users and third parties.

ARTICLE 17: USER CONTENT LICENCE

17.1 Ownership of User Content

Find My Sponsor respects the intellectual property rights of its Users.

Except as expressly provided in these Terms, you retain ownership of all intellectual property rights in the original content that you lawfully create and upload to the Platform.

This includes, but is not limited to:

• Profile information;
• Profile and cover photographs;
• Biographies;
• Needs;
• Offers;
• Photographs and videos attached to Posts;
• Messages, photographs and voice messages sent in Chat;
• Notes sent with Requests and Ratings;
• Any other original User Content.

Nothing in these Terms transfers ownership of your original content to Find My Sponsor.

17.2 Licence Granted to Find My Sponsor

In order to operate the Platform, you grant Find My Sponsor a worldwide, non-exclusive, royalty-free, sublicensable and transferable licence (to the extent reasonably necessary) to use your User Content for the purposes described in these Terms.

This licence permits Find My Sponsor to:

• host;
• store;
• copy;
• reproduce;
• cache;
• process;
• index;
• display;
• publish;
• transmit;
• distribute;
• resize;
• crop;
• optimise;
• compress;
• analyse;
• moderate;
• archive;
• back up;
• order and rank;
• improve accessibility;
• improve search functionality.

solely for operating, maintaining, securing, improving and promoting the Platform, subject to clause 17.5.

17.3 Automated Processing

You additionally authorise the Platform to process User Content automatically for legitimate Platform purposes including:

Ordering of Posts

• deciding the order in which Posts are shown;
• calculating a match percentage;
• showing nearby Posts.

Moderation

• the automated checks applied to Needs and Offers;
• duplicate detection.

Trust Indicators

• Trust Score calculations;
• Profile Completeness;
• Badge eligibility.

Identity Verification

• reading identity documents;
• comparing faces;
• checking that a person is in front of the camera.

Product Improvement

• measuring how the Platform is used;
• finding and correcting faults;
• improving search relevance and Platform performance.

At the Effective Date, Find My Sponsor does not use User Content to train artificial-intelligence models, and does not process Posts, Profiles or messages with generative artificial intelligence.

Automated processing occurs in accordance with the Privacy Policy.

17.4 Who Can See Your Content

Your Profile and your Posts are shown to other signed-in Users, as described in clauses 7.5 and 8.21.

The preview page of a shared link to a Profile or a Post can be opened by anyone, without an Account.

Messages are intended for the two Users of a conversation.

17.5 Promotional Use

Find My Sponsor may show User Content inside the Platform and on the preview pages of shared links.

Find My Sponsor will ask for your permission before using your name, your photograph or your Post in advertising or other promotion outside the Platform.

17.6 Profile Images

By uploading a profile or cover photograph, you confirm that:

• the image belongs to you or you have permission to use it;
• you have the right to grant the licence described in this Article;
• the image does not infringe third-party rights.

You grant Find My Sponsor permission to:

• display;
• resize;
• crop;
• optimise;
• compress;
• cache;
• generate thumbnails.

solely for operation of the Platform.

17.7 Requests, Ratings and Reports

A note sent with a Request is shown to the owner of the Post.

A Rating and its note are shown to the two Users concerned, and are used to calculate the Trust Score and Badges.

A Report and its note are seen by Administrators. Find My Sponsor does not tell a User who has been reported who made the Report.

17.8 Uploads and How They Are Stored

Identity documents and selfies submitted for Identity Verification are stored privately, as described in clause 6.14.

Every other upload is stored differently. This applies to:

• profile and cover photographs;
• photographs and videos attached to Posts;
• photographs and voice messages sent in Chat;
• screenshots attached to support requests.

Each of these files is stored at a web address that is long and is not published or listed, but is not protected by sign-in. Anyone who obtains the address of a file can open it.

At the Effective Date, deleting a Post, a message or an Account does not delete the stored file.

Accordingly, Users must not upload identity documents, bank or card details, medical records or other sensitive documents as a photograph on a Post, in Chat or in a support request.

17.9 Messages

Messages exchanged through the Platform remain the responsibility of the participating Users.

However, Users grant Find My Sponsor permission to process messages where reasonably necessary for:

• message delivery;
• push notifications, which carry the sender’s name and the first part of the message;
• abuse prevention;
• Trust & Safety investigations;
• legal compliance.

Find My Sponsor does not use private conversations for public marketing.

17.10 No Obligation to Publish

Find My Sponsor has no obligation to publish, continue displaying or maintain any User Content.

The Company may:

• remove;
• hide;
• moderate;
• restrict;
• temporarily disable

User Content in accordance with these Terms.

17.11 User Warranties

You represent and warrant that:

• you own or control the rights to all uploaded Content;
• you have authority to grant the licence described in this Article;
• your Content does not infringe third-party rights;
• your Content complies with applicable laws;
• your Content complies with these Terms.

17.12 Moral Rights

Where permitted by applicable law, you consent to Find My Sponsor making reasonable technical modifications to your Content for legitimate Platform purposes including:

• resizing;
• compression;
• formatting;
• accessibility improvements;
• optimisation.

These modifications will not intentionally distort the overall meaning of your Content.

Nothing in this clause requires you to waive any non-waivable moral rights under applicable law.

17.13 Third-Party Content

Users must not upload content belonging to another person unless they have obtained all necessary permissions.

Examples include:

• copyrighted photographs;
• copyrighted videos;
• commercial artwork;
• music;
• films;
• books;
• logos;
• trademarks;
• confidential documents.

Users are solely responsible for obtaining any required licences.

17.14 Licence Duration

The licence granted under this Article continues for as long as reasonably necessary to:

• operate the Platform;
• maintain backups;
• preserve audit records;
• comply with legal obligations;
• resolve disputes;
• investigate fraud;
• protect Platform integrity.

Where User Content is deleted, Find My Sponsor will cease active public use of that Content within a reasonable period, subject to:

• technical limitations;
• cached copies;
• backups;
• the storage of uploads described in clause 17.8;
• legal preservation requirements;
• ongoing investigations.

17.15 Account Deletion

Upon a request to delete an Account:

• the Profile is no longer visible to other Users;
• Needs and Offers are no longer visible to other Users;
• conversations remain visible to the other Users in them;
• the Account record and the information linked to it are retained as described in clause 5.18;
• moderation records and audit logs are retained;
• legal preservation obligations continue where applicable.

Deletion of an Account does not automatically revoke the licence granted prior to deletion to the extent necessary for the purposes described in this Article.

17.16 Analytics

Find My Sponsor measures how the Platform is used in order to:

• improve Platform performance;
• measure engagement;
• improve search quality;
• improve accessibility;
• generate statistical insights.

Usage information is linked to the User’s Account, including the User’s email address. A User may switch product analytics off in Settings.

Statistics that Find My Sponsor publishes are aggregated and do not identify individual Users.

17.17 Revocation of Licence

You may remove User Content from the Platform where functionality permits.

Revocation of the licence applies prospectively.

It does not affect:

• lawful processing already undertaken;
• backups;
• legal obligations;
• ongoing investigations;
• historical moderation records;
• anonymised statistical information.

17.18 Reservation of Rights

Find My Sponsor reserves the right to introduce additional content processing features where:

• they are consistent with these Terms;
• Users are appropriately informed where required;
• processing complies with applicable privacy laws.

Any material change to the purposes for which User Content is processed will be reflected in the Privacy Policy and, where required by law, communicated to Users.

17.19 Survival

The licences granted under this Article survive termination of these Terms only to the extent reasonably necessary to:

• operate backups;
• comply with legal obligations;
• resolve disputes;
• investigate fraud;
• defend legal claims;
• preserve historical Platform integrity.

No broader rights survive beyond what is reasonably necessary for these purposes.

ARTICLE 18: THIRD-PARTY SERVICES, INTEGRATIONS AND EXTERNAL PLATFORMS

18.1 Purpose

To provide a secure, scalable and feature-rich experience, Find My Sponsor integrates with various third-party products and services.

These integrations help provide functionality including:

• authentication;
• messaging;
• subscriptions;
• payment processing;
• notifications;
• analytics;
• crash reporting;
• security;
• infrastructure.

These third-party services are independent from Find My Sponsor and may be governed by their own terms, privacy policies and operational practices.

18.2 Nature of Third-Party Services

Some Platform features depend on independent services for account access, communications, subscriptions, notifications, analytics, security and hosting. The Privacy Policy describes the categories of providers and information involved.

Find My Sponsor selects service providers for the Platform but does not control every independent service.

18.3 Authentication Providers

The Platform supports authentication through authorised identity providers.

These may include:

• Google;
• Apple;
• other approved authentication providers.

When using these services:

• authentication is subject to the provider’s own terms;
• Find My Sponsor receives only information necessary to create and maintain your Account;
• Find My Sponsor does not receive or store your third-party account password.

Users remain responsible for complying with the applicable terms of their chosen authentication provider.

18.4 Messaging Services

Chat may rely on a messaging service.

Such services facilitate:

• real-time messaging;
• message delivery;
• read status;
• media transfer;
• push notifications.

Users acknowledge that message delivery may depend upon third-party infrastructure.

Find My Sponsor does not guarantee uninterrupted messaging availability.

18.5 Payment Services

The only payments made in connection with the Platform are payments for FMS Pro subscriptions.

They are taken by the Apple App Store or Google Play. A subscription service confirms whether access is active.

Payment information is processed in accordance with the requirements of the store concerned.

Find My Sponsor does not receive or store payment card details.

18.6 Mobile Application Stores

The Platform may be distributed through:

• Apple App Store;
• Google Play;
• other authorised application marketplaces.

Users acknowledge that:

• application stores operate independently;
• purchases may also be governed by the store’s terms;
• refunds for certain purchases may be administered by the application marketplace;
• updates may be subject to marketplace approval processes.

18.7 Verification and Automated Services

Identity Verification and other automated processing are described in Article 10 and the Privacy Policy. We will update those disclosures if the processing changes materially.

18.8 Analytics Services

The Platform collects usage analytics and reports of errors and crashes to improve:

• reliability;
• usability;
• performance;
• stability;
• feature adoption;
• platform safety.

This information is linked to the User’s Account, including the User’s email address.

A User may switch product analytics off in Settings.

Analytics providers receive only information necessary to perform their services.

18.9 Push Notifications

Find My Sponsor uses notification services to deliver:

• notices that a User has shown interest in your Post;
• decisions on Requests, Matches and Completion, and reminders about them;
• Chat messages and reactions;
• updates on Identity Verification;
• reminders about a Post nearing its deadline;
• announcements from Find My Sponsor about the service and the product.

Users may switch each of these kinds of push notification on or off in the app, and may control notifications in their device settings.

The following notices are always delivered and cannot be switched off:

• warnings and other moderation notices;
• notices that a Post has gone live, been approved, been taken down or been removed;
• notices that a Badge has been earned;
• notices of a referral reward;
• notices that the role of the Account has changed;
• replies from support.

Notices other than Chat messages are also kept in the notifications list in the app.

Find My Sponsor does not send these notices by email.

18.10 Infrastructure Services

The Platform relies on hosting, storage, security and other operational services. Find My Sponsor selects providers using reasonable care but cannot guarantee uninterrupted availability of independent services.

18.11 External Links

The Platform may contain links to:

• personal websites;
• social media profiles;
• educational institutions;
• charities;
• government websites;
• sponsor websites;
• external resources.

Find My Sponsor does not endorse or control external websites merely because they are accessible through the Platform.

Users access external resources at their own risk.

18.12 Third-Party Content

The Platform may display content supplied by third parties, such as publicly available information and media.

Such content remains the property of its respective owners.

Find My Sponsor is not responsible for its accuracy unless expressly stated otherwise.

18.13 Availability

Third-party services may occasionally experience:

• outages;
• maintenance;
• delays;
• degraded performance;
• feature changes;
• API modifications.

Find My Sponsor is not responsible for interruptions arising solely from failures of independent third-party providers.

18.14 Changes to Third-Party Providers

Find My Sponsor may replace, add or discontinue third-party providers where reasonably necessary to:

• improve security;
• improve performance;
• improve reliability;
• reduce costs;
• comply with law;
• improve user experience.

Users acknowledge that Platform functionality may evolve as integrations change.

18.15 Third-Party Terms

Use of certain Platform features may also require compliance with third-party agreements.

Examples include:

• authentication providers;
• application stores;
• payment providers;
• communication providers.

Where applicable, Users agree to comply with the relevant third-party terms in addition to these Terms.

18.16 No Endorsement

Reference to a third-party company, product or service does not constitute:

• endorsement;
• partnership;
• certification;
• sponsorship;
• recommendation,

unless expressly stated by Find My Sponsor.

18.17 Security

Find My Sponsor requires third-party providers handling Platform data to implement appropriate security measures consistent with applicable legal obligations and commercially reasonable industry practices.

However, Find My Sponsor cannot guarantee the independent security practices of third-party organisations.

18.18 Privacy

Information shared with third-party providers is governed by:

• these Terms;
• the Privacy Policy;
• applicable law.

Where required, Find My Sponsor will obtain appropriate consent before sharing personal information with third-party providers.

18.19 Limitation of Responsibility

To the fullest extent permitted by applicable law, Find My Sponsor is not responsible for losses arising solely from:

• failures of third-party authentication services;
• payment provider outages;
• messaging provider interruptions;
• application marketplace issues;
• internet service interruptions;
• external websites;
• third-party software defects.

This limitation does not apply where Find My Sponsor is directly responsible under applicable law.

18.20 Reservation of Rights

Find My Sponsor reserves the right to:

• add new integrations;
• discontinue integrations;
• replace providers;
• improve Platform architecture;
• introduce new APIs;
• retire legacy integrations;
• modify technical implementation,

provided that such changes are consistent with applicable law and these Terms.

ARTICLE 19: PRIVACY, PERSONAL DATA, CONFIDENTIALITY AND USER RESPONSIBILITIES

19.1 Purpose

Find My Sponsor recognises that privacy is fundamental to maintaining a trusted sponsorship community.

This Article establishes the contractual principles governing the collection, use, sharing and protection of personal information when using the Platform.

Detailed information regarding privacy practices is contained within the Privacy Policy, which forms part of these Terms.

In the event of inconsistency, the Privacy Policy shall govern matters relating specifically to the processing of Personal Data, except where mandatory law provides otherwise.

19.2 Privacy Principles

Find My Sponsor is committed to processing Personal Data in accordance with the following principles:

• Lawfulness
• Fairness
• Transparency
• Purpose Limitation
• Data Minimisation
• Accuracy
• Security
• Accountability
• User Control
• Privacy by Design

These principles guide the design, development and operation of the Platform.

19.3 Information Collected

Depending upon how you use the Platform, Find My Sponsor may process information including:

Account Information

• Name
• Email Address
• Sign-In Method
• Role
• Language Preference

Profile Information

• Profile and Cover Photographs
• Headline and Biography
• Gender
• Date of Birth, where given
• City and Location
• Occupation and Organisation
• Interests and Preferences
• Links to Social Profiles and Websites

Verification Information

• Identity Documents
• Selfie
• Verification Results
• Verification Metadata

Sponsorship Information

• Needs
• Offers
• Requests and Matches
• Completion Records
• Ratings

Communications

• Messages, Photographs and Voice Messages sent in Chat
• Support Requests
• Reports

Subscription Information

• Subscription Status
• Promotional Codes and Referrals Used

Device Information

• Device Type
• Operating System
• Application Version
• IP Address
• Push Notification Token

Usage Information

• Feature Usage
• Screens Viewed
• Search Activity
• Interaction History

Additional categories of information are described in the Privacy Policy.

19.4 Purpose of Processing

Find My Sponsor processes information only for legitimate purposes including:

• operating the Platform;
• authenticating Users;
• verifying identities;
• facilitating sponsorship discovery;
• ordering the Posts shown to Users;
• delivering Platform features;
• protecting Users;
• preventing fraud;
• investigating abuse;
• complying with legal obligations;
• improving user experience;
• customer support;
• product development.

Personal Data is not processed for unrelated purposes without an appropriate legal basis.

19.5 Privacy Controls

At the Effective Date, the Platform has no settings for hiding individual Profile fields or a Profile as a whole.

A User controls what other Users see and what is collected by:

• leaving an optional Profile field empty;
• publishing an Offer anonymously, where the User is a Sponsor;
• blocking another User;
• choosing notification preferences;
• granting or refusing device permissions for location, camera, microphone and notifications;
• switching product analytics off in Settings.

Clauses 7.5 and 7.6 set out what other Users can and cannot see.

19.6 Confidential Information Between Users

During Sponsorship discussions, Users may exchange confidential or sensitive information.

Users agree that they will not disclose another User’s confidential information without permission except where:

• disclosure is required by law;
• disclosure is necessary to report unlawful activity;
• disclosure is necessary to protect health or safety;
• the information is already publicly available through lawful means.

Users are solely responsible for information they voluntarily disclose to other Users.

19.7 User Responsibility for Shared Information

Users should exercise caution before sharing:

• identity documents;
• financial information;
• banking information;
• passwords;
• one-time passwords (OTPs);
• residential addresses;
• confidential business information;
• medical records.

Find My Sponsor recommends sharing only information reasonably necessary to complete a Sponsorship Arrangement.

19.8 Identity Verification Information

Identity Verification information is treated as highly sensitive.

Such information is processed solely for purposes including:

• identity verification;
• fraud prevention;
• calculating the Trust Score and Badges;
• legal compliance;
• security investigations.

Identity documents are not publicly displayed to other Users.

19.9 Communications Privacy

Private messages exchanged through the Platform are intended for the participating Users.

However, Find My Sponsor may access communications where reasonably necessary to:

• investigate reports;
• detect fraud;
• protect Users;
• comply with legal obligations;
• enforce these Terms;
• respond to lawful requests.

Access is limited to authorised personnel or authorised automated systems where appropriate.

Find My Sponsor does not routinely read Chat messages. Clause 11.12 explains when messages may be reviewed.

19.10 Automated Processing

Personal Data is processed automatically for purposes including:

• the checks carried out during Identity Verification;
• the ordering of Posts;
• the screening of Posts;
• the calculation of the Trust Score, Profile Completeness and Badges.

Article 10 describes these tools. The Privacy Policy explains how related personal information is processed.

Automated processing is conducted in accordance with the Privacy Policy.

Users acknowledge that certain automated processing is necessary for core Platform functionality.

19.11 Analytics

Find My Sponsor analyses Platform usage to improve:

• reliability;
• usability;
• performance;
• accessibility;
• feature adoption.

Usage information is linked to the User’s Account, including the User’s email address. It is not anonymised.

A User may switch product analytics off in Settings.

Statistics that Find My Sponsor publishes are aggregated and do not identify individual Users.

19.12 Security Measures

Find My Sponsor implements reasonable technical and organisational measures designed to protect Personal Data against:

• unauthorised access;
• accidental disclosure;
• unlawful destruction;
• alteration;
• loss;
• misuse.

These measures include:

• encryption of data in transit;
• secure authentication;
• access controls;
• audit logging of Administrator actions;
• private storage for identity documents and selfies.

Clause 17.8 explains how other uploaded photographs, videos and voice messages are stored.

No security system is completely immune from risk.

Accordingly, absolute security cannot be guaranteed.

19.13 International Processing

Personal Data is stored or processed outside a User’s country of residence where our service providers operate.

Where required by applicable law, Find My Sponsor will implement appropriate safeguards for international transfers of Personal Data.

19.14 Data Retention

Personal Data is retained only for as long as reasonably necessary to:

• provide Platform Services;
• comply with legal obligations;
• resolve disputes;
• investigate fraud;
• enforce these Terms;
• protect Users.

Following a request to delete an Account, the Account is deactivated and hidden as described in clause 5.18. Personal Data linked to it is retained, and is not erased automatically, for as long as it is needed for the purposes above or until it is erased on the User’s request in accordance with the Privacy Policy and applicable law.

19.15 User Rights

Subject to applicable law, Users may have rights including:

• access to Personal Data;
• correction of inaccurate information;
• deletion of eligible information;
• restriction of processing;
• objection to certain processing;
• withdrawal of consent where consent is the legal basis;
• data portability where applicable.

The exercise of these rights may be subject to legal limitations and verification requirements.

19.16 Reporting Privacy Concerns

Users who believe their privacy has been compromised should notify Find My Sponsor promptly.

Privacy concerns may relate to:

• unauthorised access;
• incorrect information;
• identity misuse;
• accidental disclosure;
• suspicious activity;
• other privacy-related incidents.

Find My Sponsor will investigate reported privacy concerns in accordance with applicable law and internal procedures.

19.17 Confidentiality Obligations

Users must not misuse confidential information obtained through the Platform.

Examples include:

• publishing another User’s identity without consent;
• sharing private conversations without lawful justification;
• disclosing verification documents;
• distributing confidential sponsorship proposals;
• exposing sensitive personal information.

These obligations continue after a Sponsorship Arrangement ends where required by law or agreement.

19.18 Privacy Policy

The Privacy Policy forms an integral part of these Terms.

It provides additional information regarding:

• categories of Personal Data;
• lawful bases for processing;
• international transfers;
• cookies and similar technologies;
• data retention schedules;
• user rights;
• automated processing;
• security practices;
• complaint procedures.

Users are encouraged to review the Privacy Policy regularly.

19.19 Reservation of Rights

Find My Sponsor reserves the right to update its privacy practices where necessary to:

• comply with law;
• improve Platform security;
• improve user privacy;
• introduce new Platform features;
• respond to evolving cybersecurity risks.

Material changes affecting the processing of Personal Data will be communicated in accordance with applicable law.

19.20 Survival

The confidentiality and privacy obligations contained in this Article survive termination of an Account to the extent necessary to:

• comply with applicable law;
• protect Personal Data;
• preserve confidential information;
• resolve disputes;
• investigate fraud;
• enforce these Terms.

ARTICLE 20: PLATFORM AVAILABILITY, MAINTENANCE, SECURITY AND BUSINESS CONTINUITY

20.1 Purpose

Find My Sponsor is committed to providing a secure, reliable and continuously improving Platform.

This Article explains:

• Platform availability;
• maintenance activities;
• software updates;
• security practices;
• service interruptions;
• business continuity;
• Platform changes.

Although Find My Sponsor strives to provide a highly available service, uninterrupted availability cannot be guaranteed.

20.2 Platform Availability

Find My Sponsor aims to make the Platform available twenty-four (24) hours per day, seven (7) days per week.

However, availability may occasionally be affected by:

• scheduled maintenance;
• emergency maintenance;
• infrastructure failures;
• internet outages;
• third-party service interruptions;
• cyberattacks;
• force majeure events;
• software defects.

Availability targets are operational objectives and do not constitute contractual guarantees unless expressly stated in a separate written Service Level Agreement (SLA).

20.3 Scheduled Maintenance

Find My Sponsor may perform scheduled maintenance to:

• improve Platform performance;
• deploy new features;
• install security updates;
• improve reliability;
• upgrade infrastructure;
• migrate services;
• optimise databases.

Where reasonably practicable, scheduled maintenance will be performed during periods of lower Platform activity.

Advance notice may be provided for maintenance expected to materially affect Platform availability.

20.4 Emergency Maintenance

Find My Sponsor may undertake emergency maintenance without prior notice where reasonably necessary to:

• address critical security vulnerabilities;
• respond to cyber incidents;
• prevent data loss;
• restore Platform functionality;
• comply with legal obligations;
• protect Users.

Emergency maintenance may temporarily restrict access to some or all Platform features.

20.5 Software Updates

The Platform is continuously improved.

Find My Sponsor may release updates including:

• bug fixes;
• performance improvements;
• security patches;
• user interface enhancements;
• accessibility improvements;
• new features;
• feature deprecations.

Users are encouraged to install the latest version of the application to ensure continued compatibility and security.

20.6 Feature Changes

As the Platform evolves, Find My Sponsor may:

• introduce new features;
• modify existing features;
• retire obsolete features;
• replace technologies;
• redesign user interfaces;
• improve workflows.

Feature changes are part of the normal evolution of the Platform and do not necessarily constitute a material change to these Terms.

20.7 Platform Security

Find My Sponsor implements reasonable administrative, technical and organisational measures designed to protect the Platform.

Security measures include:

• encryption of data in transit;
• authentication controls;
• access controls;
• audit logging of Administrator actions;
• private storage for identity documents;
• database backups.

Security practices are reviewed and may evolve as technology and threats change.

20.8 User Security Responsibilities

Users play an important role in maintaining Platform security.

Users should:

• protect authentication credentials;
• secure their devices;
• keep operating systems updated;
• install Platform updates promptly;
• report suspicious activity;
• avoid sharing login credentials;
• use a screen lock on their device.

Failure to follow reasonable security practices may increase the risk of unauthorised access.

20.9 Compatibility

Find My Sponsor aims to support current versions of iOS and Android.

However, compatibility with:

• outdated devices;
• unsupported operating systems;
• modified devices;
• jailbroken or rooted devices;

cannot be guaranteed.

Some features may require minimum hardware or software versions.

20.10 Third-Party Dependencies

Platform availability may depend upon independent third-party services including:

• authentication providers;
• messaging services;
• payment services;
• push notification services;
• cloud infrastructure;
• internet service providers;
• mobile operating systems;
• application stores.

Interruptions affecting these services may impact Platform functionality.

20.11 Business Continuity and Recovery

Find My Sponsor relies on the backup and recovery features of its hosting provider and will take reasonable steps to restore the Platform after a significant incident.

No specific recovery time or recovery point is guaranteed unless expressly agreed in writing.

20.12 Backups

Find My Sponsor may perform regular backups of Platform systems and data.

Backups are intended to support:

• disaster recovery;
• fraud investigations;
• legal compliance;
• operational resilience.

Backups are not intended as a user-accessible archival service.

Users remain responsible for maintaining their own copies of important information where appropriate.

20.13 Beta Features

From time to time, Find My Sponsor may make beta, preview or experimental features available.

Such features may:

• change significantly;
• contain defects;
• be incomplete;
• be withdrawn without notice.

Users access beta features voluntarily and acknowledge that they may not perform as reliably as general availability features.

20.14 Suspension of Services

Find My Sponsor may temporarily suspend all or part of the Platform where reasonably necessary to:

• maintain security;
• perform maintenance;
• investigate incidents;
• comply with legal obligations;
• protect Users;
• address operational emergencies.

Where practicable, service will be restored as soon as reasonably possible.

20.15 No Guarantee of Continuous Availability

While Find My Sponsor uses commercially reasonable efforts to maintain Platform availability, the Company does not warrant that the Platform will:

• operate continuously;
• be uninterrupted;
• be error-free;
• be free from delays;
• be free from security incidents;
• meet every User’s specific requirements.

Temporary interruptions do not, by themselves, constitute a breach of these Terms.

20.16 Incident Response

Where significant security or operational incidents occur, Find My Sponsor may:

• investigate the incident;
• isolate affected systems;
• notify Users where required by law;
• implement temporary restrictions;
• deploy corrective measures;
• cooperate with relevant authorities where appropriate.

The Company will use commercially reasonable efforts to mitigate the impact of significant incidents.

20.17 Force Majeure Events

Platform availability may be affected by events beyond the reasonable control of Find My Sponsor, including:

• natural disasters;
• war;
• civil unrest;
• terrorism;
• pandemics;
• widespread cyberattacks;
• internet failures;
• power failures;
• governmental actions;
• labour disputes.

Find My Sponsor shall not be liable for delays or failures resulting solely from such events, to the extent permitted by applicable law.

20.18 Reservation of Rights

Find My Sponsor reserves the right to:

• redesign the Platform;
• replace technologies;
• migrate infrastructure;
• improve security;
• improve scalability;
• improve reliability;
• retire legacy systems;
• introduce new operational practices.

These changes may be implemented without prior notice where reasonably necessary to maintain the security, integrity or long-term sustainability of the Platform.

20.19 Survival

The operational rights contained in this Article survive termination of these Terms where reasonably necessary to:

• complete maintenance activities;
• preserve backups;
• comply with legal obligations;
• investigate incidents;
• maintain Platform security.

ARTICLE 21: DISCLAIMERS AND NO WARRANTIES

21.1 Purpose

This Article explains the scope of the Platform Services and the limitations of the warranties provided by Find My Sponsor.

Find My Sponsor strives to provide a reliable, secure and high-quality Platform.

However, because the Platform facilitates interactions between independent Users and relies upon technology, automated tools and third-party services, certain risks cannot be eliminated.

Accordingly, the Platform is provided subject to the disclaimers set out in this Article.

21.2 Platform Nature

Find My Sponsor provides a technology platform that enables:

• discovery;
• introductions;
• communication;
• sponsorship opportunities;
• profile management;
• suggested Posts.

Find My Sponsor is not:

• a bank;
• a payment institution;
• a charity;
• a crowdfunding platform;
• a financial adviser;
• an investment adviser;
• a legal adviser;
• an accounting firm;
• a recruitment agency;
• an educational institution;
• a healthcare provider.

The Platform merely facilitates interactions between independent Users. It does not collect, hold, transfer or recover money or goods between Users.

21.3 No Guarantee of Sponsorship

Find My Sponsor does not guarantee that any User will:

• receive sponsorship;
• obtain funding;
• secure donations;
• receive mentoring;
• receive equipment;
• receive employment;
• receive investment;
• obtain any particular outcome.

Likewise, Sponsors are not guaranteed:

• suitable candidates;
• qualified applicants;
• successful projects;
• positive outcomes;
• return on sponsorship.

21.4 No Guarantee Regarding Users

Although Find My Sponsor operates identity verification, moderation and trust indicators, the Company does not warrant that every User is:

• genuine;
• trustworthy;
• financially capable;
• legally compliant;
• truthful;
• suitable for sponsorship.

Users remain responsible for conducting their own independent assessment before entering into any Sponsorship Arrangement.

21.5 Trust Indicators Disclaimer

The Verified Badge and other Badges, Trust Scores and Trust Levels, Ratings, sponsorship totals and any other indicator shown on a Profile or a Post are informational tools only.

They are not:

• guarantees;
• certifications;
• endorsements;
• insurance;
• warranties;
• legal opinions;
• background checks;
• financial assessments.

Users should not rely solely upon these indicators.

21.6 Automated Tools Disclaimer

The Platform uses automated tools, including:

• automated reading of identity documents and comparison of faces during Identity Verification;
• rule-based screening of Posts;
• rule-based ordering of the Posts shown to each User.

Automated tools may occasionally produce results that are:

• inaccurate;
• incomplete;
• misleading;
• biased;
• outdated.

Users remain responsible for exercising independent judgment.

21.7 User Content Disclaimer

User Content is created entirely by independent Users.

Find My Sponsor does not routinely verify:

• Need descriptions;
• Offer descriptions;
• biographies;
• sponsorship claims;
• Ratings.

Accordingly, Find My Sponsor makes no warranty regarding the accuracy, completeness or reliability of User Content.

21.8 Third-Party Disclaimer

Platform functionality depends upon independent third-party providers.

Examples include:

• authentication providers;
• payment providers;
• messaging providers;
• analytics providers;
• application stores;
• cloud infrastructure.

Find My Sponsor is not responsible for interruptions, failures or changes affecting independent third-party services.

21.9 Availability Disclaimer

While Find My Sponsor uses commercially reasonable efforts to maintain Platform availability, the Company does not warrant that the Platform will:

• always be available;
• operate without interruption;
• be error-free;
• be compatible with every device;
• meet every User’s expectations.

Temporary interruptions may occur.

21.10 Security Disclaimer

Find My Sponsor implements reasonable security measures.

However, no online platform can guarantee absolute security.

Accordingly, Find My Sponsor cannot warrant that the Platform will always be free from:

• cyberattacks;
• malware;
• phishing;
• data breaches;
• unauthorised access;
• denial-of-service attacks.

Users share responsibility for maintaining the security of their own devices and credentials.

21.11 External Websites

The Platform may contain links to external websites.

Find My Sponsor:

• does not control those websites;
• does not guarantee their accuracy;
• does not endorse their content;
• is not responsible for their privacy practices.

Users access external websites entirely at their own risk.

21.12 No Professional Advice

Nothing on the Platform constitutes:

• legal advice;
• financial advice;
• tax advice;
• accounting advice;
• investment advice;
• medical advice;
• educational advice;
• employment advice.

Users should obtain independent professional advice where appropriate.

21.13 No Warranty Regarding Identity Verification

Identity Verification is intended to improve Platform trust.

However, verification does not guarantee:

• honesty;
• future behaviour;
• financial capability;
• legal compliance;
• safety;
• authenticity of future conduct.

Verification confirms only the matters actually verified at the relevant time.

21.14 No Warranty Regarding Sponsorship Outcomes

Find My Sponsor does not guarantee:

• successful negotiations;
• successful sponsorship completion;
• project success;
• educational success;
• business success;
• charitable outcomes;
• personal outcomes.

The success of any Sponsorship Arrangement depends entirely upon the participating Users.

21.15 Beta Features

Beta, Preview, Experimental, or Early Access features are provided “as available.”

Such features may:

• change;
• malfunction;
• contain defects;
• be withdrawn;
• operate differently than expected.

Users access such features voluntarily.

21.16 “As Is” and “As Available”

To the fullest extent permitted by applicable law, the Platform, subscriptions, trust indicators, the ordering of Posts and related services are provided on an “as is” and “as available” basis.

Except as expressly stated in these Terms, Find My Sponsor disclaims all warranties, whether express, implied or statutory, including implied warranties of:

• merchantability;
• satisfactory quality;
• fitness for a particular purpose;
• non-infringement;
• uninterrupted availability.

Nothing in this clause excludes any warranty that cannot lawfully be excluded.

21.17 Consumer Rights

Nothing in these Terms limits or excludes statutory consumer rights that cannot lawfully be waived under applicable law.

Where mandatory consumer protection legislation provides greater protection, those statutory protections shall prevail.

21.18 Reservation of Rights

Find My Sponsor reserves the right to:

• improve the Platform;
• modify features;
• discontinue services;
• replace technologies;
• update trust indicators;
• redesign Platform functionality;

without creating any warranty that previous functionality will remain unchanged.

21.19 Survival

The disclaimers contained in this Article survive termination of these Terms to the maximum extent permitted by applicable law.

ARTICLE 22: LIMITATION OF LIABILITY

22.1 Purpose

This Article allocates the risks associated with the use of the Platform between Find My Sponsor and its Users.

Find My Sponsor provides a technology platform that facilitates introductions, communications and sponsorship opportunities between independent Users.

Because Users ultimately control their own decisions and interactions, Find My Sponsor cannot assume responsibility for all outcomes arising from Platform use.

Nothing in this Article excludes or limits liability that cannot lawfully be excluded under applicable law.

22.2 Platform Role

Find My Sponsor acts solely as the operator of a technology platform.

Except where expressly stated, Find My Sponsor is not:

• a party to Sponsorship Arrangements;
• an employer;
• an employment agency;
• an escrow provider;
• a payment intermediary;
• a guarantor;
• a trustee;
• an insurer;
• a financial institution;
• a charity administrator.

Users enter into Sponsorship Arrangements entirely at their own discretion and risk.

22.3 User Decisions

Users remain solely responsible for decisions including:

• choosing Sponsors;
• choosing Seekers;
• negotiating sponsorship terms;
• sharing personal information;
• meeting other Users;
• transferring goods;
• transferring services;
• making payments outside the Platform;
• relying upon User Content.

Find My Sponsor shall not be liable for consequences arising from such independent decisions.

22.4 Third-Party Conduct

Find My Sponsor is not responsible for the acts or omissions of independent third parties, including:

• Users;
• Sponsors;
• Seekers;
• organisations;
• educational institutions;
• charities;
• payment providers;
• authentication providers;
• messaging providers;
• cloud providers;
• internet service providers.

Users acknowledge that Find My Sponsor cannot control the future conduct of independent persons or organisations.

22.5 User Content

To the fullest extent permitted by applicable law, Find My Sponsor is not responsible for losses arising from reliance upon:

• Need descriptions;
• Offer descriptions;
• Ratings;
• messages;
• uploaded photographs and other media;
• profile information;
• other User Content.

Users should independently verify important information before relying upon it.

22.6 Sponsorship Arrangements

Find My Sponsor shall not be liable for disputes relating to:

• sponsorship agreements;
• promised funding;
• mentoring arrangements;
• delivery of products;
• delivery of services;
• project completion;
• educational outcomes;
• business outcomes;
• charitable outcomes.

Responsibility rests solely with the participating Users.

22.7 Automated Tools

Automated tools assist Users and Administrators but do not replace independent judgment.

Accordingly, Find My Sponsor shall not be liable for losses arising from reliance upon:

• the ordering or suggestion of Posts;
• automated checks carried out during Identity Verification;
• automated screening of Posts.

22.8 Trust Indicators

Trust indicators, including:

• the Verified Badge and other Badges;
• Trust Scores and Trust Levels;
• Ratings;
• sponsorship totals shown on a Profile,

are informational tools only.

Find My Sponsor shall not be liable for decisions made solely in reliance upon these indicators.

22.9 Service Availability

Find My Sponsor shall not be liable for temporary interruptions resulting from:

• scheduled maintenance;
• emergency maintenance;
• software updates;
• infrastructure failures;
• internet outages;
• third-party failures;
• cyberattacks;
• force majeure events.

The Company will use commercially reasonable efforts to restore services as soon as reasonably practicable.

22.10 Data Loss

While Find My Sponsor implements backup and security measures, the Company does not guarantee that Platform data will never be:

• lost;
• corrupted;
• delayed;
• duplicated;
• inaccessible.

Users should retain independent copies of information that is important to them.

22.11 Security Incidents

Find My Sponsor implements commercially reasonable security measures.

However, the Company shall not be liable for losses arising solely from criminal acts by third parties including:

• hacking;
• phishing;
• credential theft;
• malware;
• ransomware;
• denial-of-service attacks;

provided that Find My Sponsor has complied with its applicable legal obligations regarding security.

22.12 Third-Party Services

Find My Sponsor shall not be liable for failures caused solely by independent third-party services including:

• authentication providers;
• messaging providers;
• payment processors;
• application stores;
• analytics services;
• internet providers;
• mobile operating systems.

Claims relating solely to those services should be directed to the relevant provider.

22.13 External Websites

Find My Sponsor shall not be liable for losses arising from:

• external websites;
• third-party links;
• external advertisements;
• third-party content;
• external downloads.

Users access such resources at their own risk.

22.14 Types of Loss Excluded

To the fullest extent permitted by applicable law, Find My Sponsor shall not be liable for any indirect, incidental, consequential, special, exemplary or punitive damages, including loss of:

• profits;
• revenue;
• business opportunities;
• contracts;
• goodwill;
• reputation;
• anticipated savings;
• data (except where liability cannot legally be excluded);
• opportunities;
• future sponsorships.

This exclusion does not apply where prohibited by applicable law.

22.15 Liability Cap

To the fullest extent permitted by applicable law, the aggregate liability of Find My Sponsor arising out of or relating to the Platform or these Terms shall not exceed the greater of:

• the total amount paid by the User to Find My Sponsor during the twelve (12) months immediately preceding the event giving rise to the claim; or
• USD 100 (or the equivalent amount in local currency).

This limitation does not apply where a higher level of liability is required by applicable law.

22.16 Exceptions

Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence where such liability cannot legally be excluded;
• fraud or fraudulent misrepresentation by Find My Sponsor;
• wilful misconduct by Find My Sponsor;
• any liability that cannot lawfully be excluded or limited under applicable law.

22.17 User Responsibility to Mitigate Loss

Users agree to take reasonable steps to minimise any loss they may suffer.

This includes:

• promptly reporting security incidents;
• protecting account credentials;
• using available security features;
• independently verifying important information;
• maintaining copies of important documents;
• seeking appropriate professional advice where necessary.

22.18 Time Limit for Claims

To the extent permitted by applicable law, any claim arising from these Terms or the use of the Platform should be commenced within one (1) year after the User became aware, or ought reasonably to have become aware, of the facts giving rise to the claim.

This limitation does not apply where a longer period is required by mandatory law.

22.19 Basis of the Agreement

The Users acknowledge that the pricing of subscriptions has been established in reliance upon the limitations of liability contained in these Terms.

These limitations form an essential part of the contractual allocation of risk between the parties.

22.20 Severability of Liability Provisions

If any limitation contained in this Article is found to be invalid or unenforceable under applicable law, the remaining provisions shall continue in full force and effect to the maximum extent permitted.

The invalid provision shall be interpreted, where possible, in a manner that most closely reflects its original commercial purpose.

22.21 Reservation of Rights

Nothing in this Article prevents Find My Sponsor from exercising any rights or remedies available under:

• these Terms;
• applicable law;
• equity;
• court orders;
• regulatory requirements.

22.22 Survival

The limitations and exclusions contained in this Article survive:

• termination of an Account;
• termination of these Terms;
• discontinuation of the Platform;

to the maximum extent permitted by applicable law.

ARTICLE 23: INDEMNIFICATION

23.1 Purpose

This Article explains the circumstances in which a User agrees to protect and compensate Find My Sponsor for losses arising from the User’s own conduct.

The purpose of this Article is to allocate responsibility fairly where losses arise because a User has:

• breached these Terms;
• violated applicable law;
• infringed another person’s rights; or
• misused the Platform.

Nothing in this Article requires a User to indemnify Find My Sponsor for losses arising solely from Find My Sponsor’s own negligence, fraud, wilful misconduct or other liability that cannot lawfully be excluded.

23.2 User Indemnity

To the fullest extent permitted by applicable law, you agree to defend, indemnify and hold harmless Find My Sponsor, its parent companies, subsidiaries, affiliates, officers, directors, employees, contractors, consultants and authorised representatives from and against any claims, demands, actions, proceedings, damages, judgments, settlements, fines, penalties, liabilities, costs and expenses (including reasonable legal fees) arising out of or relating to:

• your use of the Platform;
• your breach of these Terms;
• your violation of applicable law;
• your User Content;
• your interactions with other Users;
• your Sponsorship Arrangements;
• your negligent or wrongful conduct.

23.3 Breach of Terms

You agree to indemnify Find My Sponsor where losses arise because you have materially breached these Terms, including but not limited to:

• creating fraudulent Accounts;
• submitting forged documents;
• bypassing identity verification;
• abusing Platform features;
• manipulating Trust Scores, Badges or Ratings;
• repeated policy violations;
• circumventing Platform restrictions.

23.4 Fraudulent Activity

Users remain fully responsible for fraudulent conduct carried out through their Account.

Examples include:

• fake sponsorship requests;
• fake emergency appeals;
• charity fraud;
• impersonation;
• forged documents;
• payment fraud;
• account farming;
• scam campaigns.

Where such conduct causes Find My Sponsor to suffer losses, regulatory action or third-party claims, the responsible User agrees to indemnify the Company.

23.5 Intellectual Property Claims

You agree to indemnify Find My Sponsor against claims arising from User Content that:

• infringes copyright;
• infringes trademarks;
• infringes patents;
• infringes trade secrets;
• infringes publicity rights;
• infringes privacy rights;
• breaches confidentiality obligations.

This includes claims alleging that your uploaded material was used without appropriate permission.

23.6 User Content

You remain solely responsible for all User Content you publish.

If claims arise because your User Content:

• is false;
• defamatory;
• misleading;
• unlawful;
• fraudulent;
• infringes another person’s rights;

you agree to indemnify Find My Sponsor against resulting losses to the extent permitted by law.

23.7 Sponsorship Arrangements

Find My Sponsor is not a party to Sponsorship Arrangements.

Accordingly, Users agree to indemnify Find My Sponsor against claims arising solely from disputes between Users relating to:

• promised sponsorship;
• project delivery;
• mentoring;
• educational sponsorship;
• product sponsorship;
• service sponsorship;
• business sponsorship;
• charitable support.

This clause does not apply where Find My Sponsor itself has directly caused the relevant loss.

23.8 Regulatory Violations

Users agree to indemnify Find My Sponsor for losses arising from the User’s failure to comply with applicable laws including those relating to:

• fraud;
• sanctions;
• anti-money laundering;
• anti-corruption;
• taxation;
• export controls;
• consumer protection;
• intellectual property;
• privacy;
• cybersecurity.

23.9 Illegal Activities

Users shall indemnify Find My Sponsor against claims arising from their involvement in unlawful activities including:

• identity theft;
• phishing;
• malware;
• ransomware;
• organised fraud;
• terrorist financing;
• human trafficking;
• child exploitation;
• unlawful fundraising;
• financial crime.

Find My Sponsor reserves the right to cooperate with competent authorities regarding such activities.

23.10 Account Security

Users are responsible for maintaining the confidentiality of their login credentials.

Where losses arise because the User:

• intentionally shared credentials;
• failed to protect credentials;
• ignored reasonable security precautions;
• permitted unauthorised use of the Account,

the User agrees to indemnify Find My Sponsor for resulting third-party claims attributable to that failure.

This clause does not apply where the compromise resulted solely from a security failure for which Find My Sponsor is legally responsible.

23.11 False Reports

Users agree to indemnify Find My Sponsor where losses arise because they knowingly submit:

• malicious reports;
• fabricated evidence;
• false complaints;
• fraudulent legal notices;
• abusive intellectual property claims.

23.12 Investigation Costs

Where a User’s conduct reasonably requires significant investigation, Find My Sponsor may recover reasonable costs directly attributable to:

• fraud investigations;
• cybersecurity investigations;
• forensic analysis;
• legal proceedings;
• regulatory responses;

to the extent permitted by applicable law and where such costs arise from the User’s unlawful or wrongful conduct.

23.13 Notification of Claims

Where reasonably practicable, Find My Sponsor will notify the User if an indemnity claim arises.

Notification may include:

• summary of the claim;
• available supporting information;
• expected cooperation requirements.

Notification may be delayed where immediate disclosure would:

• compromise an investigation;
• violate legal obligations;
• prejudice legal proceedings;
• endanger another individual.

23.14 Cooperation

Users agree to cooperate reasonably in relation to claims covered by this Article.

Such cooperation may include:

• providing information;
• preserving evidence;
• responding to reasonable enquiries;
• participating in investigations;
• assisting legal proceedings where appropriate.

23.15 Settlement of Claims

Find My Sponsor may settle claims covered by this Article where the Company reasonably believes settlement is appropriate.

Where a settlement requires the User to admit liability or assume ongoing obligations, Find My Sponsor will, where reasonably practicable, consult the User before agreeing to such settlement.

23.16 Limitation

The indemnity obligations contained in this Article apply only to the extent that the relevant claim results from:

• the User’s acts or omissions;
• the User’s breach of these Terms;
• the User’s unlawful conduct;
• the User’s negligence;
• the User’s intentional misconduct.

Users are not required to indemnify Find My Sponsor for losses arising solely from Find My Sponsor’s own negligence, fraud or wilful misconduct.

23.17 Survival

The obligations contained in this Article survive:

• Account suspension;
• Account termination;
• deletion of User Content;
• termination of these Terms;

to the extent reasonably necessary to resolve claims arising before or after termination.

23.18 Reservation of Rights

Nothing in this Article limits Find My Sponsor’s right to:

• seek damages;
• seek injunctive relief;
• recover costs;
• preserve evidence;
• cooperate with authorities;
• enforce any other rights available under these Terms or applicable law.

23.19 Consumer Protection

Where you are using the Platform as a consumer, nothing in this Article excludes or limits any statutory rights or protections that cannot lawfully be excluded under applicable law.

Any indemnity obligation shall be interpreted consistently with mandatory consumer protection legislation.

ARTICLE 24: DISPUTE RESOLUTION, COMPLAINTS AND LEGAL PROCESS

24.1 Purpose

Find My Sponsor is committed to resolving disputes fairly, efficiently and in good faith.

The Company encourages Users to raise concerns promptly so that issues may be resolved quickly without unnecessary legal proceedings.

This Article establishes the procedures governing complaints, disputes and legal claims arising from the Platform or these Terms.

Nothing in this Article limits any mandatory legal rights available under applicable law.

24.2 Good Faith Resolution

Before commencing formal legal proceedings, both Find My Sponsor and the User agree to make reasonable efforts to resolve disputes through good-faith discussions.

The parties should:

• communicate respectfully;
• exchange relevant information;
• consider reasonable solutions;
• cooperate to resolve misunderstandings.

Many disputes can be resolved without litigation.

24.3 Customer Support

Users experiencing issues should first contact Find My Sponsor through the official customer support channels, including the support request form in the app and the email address fmssupport@nonplus.my.

Support requests may relate to:

• account issues;
• verification;
• payments;
• subscriptions;
• sponsorship disputes;
• moderation;
• Trust Scores and Badges;
• technical issues;
• privacy concerns.

Customer Support will make commercially reasonable efforts to respond within a reasonable time.

24.4 Complaints Procedure

Where a User wishes to make a formal complaint, the complaint should include:

• User name;
• registered email address;
• description of the issue;
• relevant dates;
• supporting documents where available;
• preferred resolution.

Providing complete information helps facilitate efficient investigation.

24.5 Internal Investigation

Find My Sponsor may investigate complaints by reviewing:

• Platform records;
• moderation history;
• account activity;
• communications where lawfully reviewable;
• payment information;
• verification records;
• audit logs;
• other relevant evidence.

Investigations will be conducted only to the extent reasonably necessary.

24.6 Cooperation

Users agree to cooperate reasonably during investigations.

This may include:

• answering questions;
• providing documents;
• correcting inaccurate information;
• responding to requests for clarification.

Failure to cooperate may affect Find My Sponsor’s ability to investigate or resolve the complaint.

24.7 User-to-User Disputes

Find My Sponsor is not a party to Sponsorship Arrangements between Users.

Accordingly, Users are encouraged to resolve disputes directly with one another whenever reasonably possible.

Examples include disputes concerning:

• sponsorship commitments;
• project delivery;
• mentoring;
• equipment;
• educational sponsorship;
• services.

Where appropriate, Find My Sponsor may provide reasonable assistance by:

• preserving Platform records;
• reviewing reports;
• facilitating communication;
• enforcing Platform policies.

Find My Sponsor does not act as a court, arbitrator or mediator unless it expressly agrees to do so.

24.8 Mediation

Before commencing litigation, the parties are encouraged to consider mediation where appropriate.

Mediation may help resolve disputes involving:

• sponsorship misunderstandings;
• account issues;
• moderation decisions;
• commercial disagreements.

Participation in mediation is voluntary unless otherwise required by applicable law or a separate written agreement.

24.9 Legal Proceedings

If a dispute cannot be resolved through discussion or other informal means, either party may commence legal proceedings in accordance with:

• applicable law;
• Article 25 (Governing Law and Jurisdiction);
• any mandatory consumer protection legislation.

24.10 Injunctive Relief

Nothing in these Terms prevents either party from seeking urgent injunctive or equitable relief where reasonably necessary to:

• protect intellectual property;
• prevent fraud;
• prevent misuse of confidential information;
• protect Platform security;
• prevent unlawful conduct.

Such relief may be sought without first completing informal dispute resolution where immediate action is reasonably necessary.

24.11 Evidence

The parties acknowledge that electronic records may constitute evidence.

Examples include:

• audit logs;
• login history;
• moderation history;
• account records;
• Platform messages;
• payment records;
• verification records;
• security logs.

Electronic records maintained in the ordinary course of business may be relied upon as evidence, subject to applicable rules of evidence and law.

24.12 Limitation Period

Claims arising from these Terms should be brought within the applicable limitation period prescribed by governing law.

Where these Terms specify a shorter contractual period, that shorter period shall apply only to the extent permitted by applicable law.

Nothing in this clause limits any statutory limitation period that cannot lawfully be reduced.

24.13 Legal Costs

Unless otherwise ordered by a competent court or required by applicable law, each party shall bear its own legal costs associated with resolving disputes.

Where a court awards legal costs, such costs shall be determined in accordance with applicable procedural law.

24.14 Class or Representative Proceedings

Where permitted by applicable law, disputes should be resolved on an individual basis.

Nothing in this clause limits any collective, representative or class action rights that cannot lawfully be waived under applicable law.

24.15 Consumer Rights

Nothing in this Article:

• limits statutory consumer rights;
• prevents complaints to consumer protection authorities;
• prevents complaints to regulators;
• restricts mandatory dispute resolution rights available under applicable law.

Users remain entitled to exercise rights granted by mandatory legislation.

24.16 Regulatory Complaints

Nothing prevents Users from reporting matters to:

• consumer protection agencies;
• privacy regulators;
• cybersecurity authorities;
• law enforcement agencies;
• courts;
• other competent governmental authorities,

where permitted or required by law.

24.17 Confidentiality of Settlement Discussions

To the extent permitted by applicable law, good-faith settlement discussions conducted for the purpose of resolving disputes should remain confidential unless:

• disclosure is required by law;
• disclosure is necessary to enforce a settlement;
• both parties agree otherwise.

24.18 Continued Performance

Where reasonably practicable, the parties should continue performing their respective obligations under these Terms while a dispute is being resolved.

This does not require either party to continue performance where:

• immediate suspension is necessary for safety;
• fraud is suspected;
• continued performance would be unlawful;
• the Platform has been lawfully terminated.

24.19 Reservation of Rights

Nothing in this Article limits Find My Sponsor’s right to:

• enforce these Terms;
• suspend Accounts;
• preserve evidence;
• seek injunctive relief;
• cooperate with authorities;
• protect Platform security;
• pursue legal remedies available under applicable law.

24.20 Survival

This Article survives:

• termination of an Account;
• deletion of User Content;
• termination of these Terms;

to the extent reasonably necessary to resolve disputes arising from events occurring before or after termination.

ARTICLE 25: GOVERNING LAW, JURISDICTION AND LEGAL COMPLIANCE

25.1 Purpose

This Article explains which laws govern these Terms and how legal disputes are determined.

Find My Sponsor is incorporated in Malaysia and intends to provide services globally, beginning with Southeast Asia.

Accordingly, this Article seeks to provide legal certainty while respecting mandatory consumer protection laws that may apply in other jurisdictions.

25.2 Governing Law

Unless otherwise required by mandatory applicable law, these Terms, the Privacy Policy, and any dispute arising out of or relating to:

• the Platform;
• Platform Services;
• User Accounts;
• Sponsorship Arrangements facilitated through the Platform;
• subscriptions;
• these Terms;

shall be governed by and interpreted in accordance with the laws of Malaysia, without regard to its conflict of law principles.

25.3 Mandatory Consumer Rights

Nothing in these Terms deprives Users of any mandatory rights or protections available under the consumer protection laws of their country of residence where such rights cannot lawfully be excluded.

Where mandatory legislation provides greater protection than these Terms, those statutory protections shall prevail to the extent required by applicable law.

25.4 Jurisdiction

Subject to mandatory consumer protection laws, the courts of Malaysia shall have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Platform.

However, Find My Sponsor may also commence proceedings in another jurisdiction where reasonably necessary to:

• protect intellectual property;
• recover debts;
• enforce judgments;
• prevent fraud;
• preserve evidence;
• protect Platform security;
• comply with applicable law.

25.5 International Users

Users accessing the Platform from outside Malaysia acknowledge that:

• they do so voluntarily;
• they remain responsible for complying with local laws;
• Platform availability may vary by jurisdiction;
• certain features may not be available in every country.

Find My Sponsor does not represent that the Platform is lawful for use in every jurisdiction.

25.6 Regulatory Compliance

Find My Sponsor may take any action reasonably necessary to comply with:

• court orders;
• governmental directives;
• regulatory investigations;
• lawful requests from competent authorities;
• sanctions obligations;
• cybersecurity obligations;
• anti-money laundering requirements;
• consumer protection laws;
• privacy legislation.

Compliance with such obligations shall not constitute a breach of these Terms.

25.7 Export Controls and Sanctions

Users agree not to use the Platform in violation of applicable:

• export control laws;
• trade restrictions;
• sanctions regulations;
• embargoes.

Users represent that they are not prohibited from using the Platform under applicable laws.

Find My Sponsor reserves the right to restrict access where required to comply with applicable sanctions or export control obligations.

25.8 Language

These Terms are prepared in English.

Find My Sponsor may provide translations into other languages for convenience.

In the event of any inconsistency between translated versions and the English version, the English version shall prevail unless mandatory local law requires otherwise.

25.9 Electronic Communications

Users consent to receiving legally significant communications electronically, including:

• account notices;
• security alerts;
• moderation decisions;
• payment confirmations;
• subscription notices;
• privacy notices;
• updates to these Terms.

Electronic communications satisfy any legal requirement that such communications be in writing, where permitted by applicable law.

25.10 Cross-Border Enforcement

Where permitted by applicable law, Find My Sponsor may enforce its rights in any jurisdiction in which:

• the User resides;
• assets are located;
• business is conducted;
• unlawful activity occurred;
• relevant evidence exists.

Nothing in this clause limits the jurisdiction of courts that are required to hear disputes under mandatory law.

25.11 Severability Across Jurisdictions

If any provision of these Terms is found invalid or unenforceable in a particular jurisdiction, that provision shall be modified or interpreted only to the extent necessary for compliance within that jurisdiction.

The remainder of these Terms shall continue in full force and effect.

25.12 Survival

This Article survives:

• Account termination;
• Platform discontinuation;
• expiration of these Terms;

to the extent necessary to resolve disputes arising before or after termination.

25.13 Reservation of Rights

Nothing in this Article limits Find My Sponsor’s ability to:

• comply with legal obligations;
• cooperate with competent authorities;
• protect its intellectual property;
• protect Platform users;
• enforce these Terms;
• pursue remedies available under applicable law.

25.14 Interpretation

These Terms shall be interpreted:

• in good faith;
• consistently with applicable law;
• in a manner that promotes Platform safety, fairness and integrity.

Headings are included for convenience only and do not affect interpretation.

25.15 Entire Jurisdiction Agreement

This Article constitutes the complete agreement between the parties regarding governing law and jurisdiction, subject always to any mandatory statutory rights that cannot lawfully be excluded or limited.

ARTICLE 26: GENERAL PROVISIONS

26.1 Entire Agreement

These Terms, together with:

• the Privacy Policy;
• Community Guidelines;
• Child Safety Standards;
• any additional policies expressly incorporated by reference;
• any feature-specific terms published by Find My Sponsor;

constitute the entire agreement between Find My Sponsor and the User regarding the Platform.

They supersede all previous:

• discussions;
• proposals;
• understandings;
• communications;
• agreements;

whether written or oral, relating to the Platform.

26.2 Amendments

Find My Sponsor may amend these Terms from time to time to:

• comply with applicable law;
• improve Platform functionality;
• introduce new features;
• enhance security;
• improve user experience;
• respond to technological developments;
• clarify existing provisions.

Where changes materially affect Users’ rights or obligations, Find My Sponsor will provide reasonable notice through appropriate channels, including:

• in-app notifications;
• email;
• Platform announcements;
• website updates.

Continued use of the Platform after the effective date of revised Terms constitutes acceptance of those revised Terms, unless applicable law requires a different process.

26.3 Electronic Acceptance

By:

• creating an Account;
• clicking “Accept”;
• signing in using an authorised authentication provider;
• subscribing to FMS Pro;
• continuing to use the Platform after these Terms become effective;

you acknowledge that:

• you have read these Terms;
• you understand these Terms;
• you agree to be legally bound by these Terms.

Electronic acceptance has the same legal effect as a handwritten signature where permitted by applicable law.

26.4 Assignment

Find My Sponsor may assign, transfer or novate its rights or obligations under these Terms:

• as part of a corporate restructuring;
• following a merger;
• following an acquisition;
• during a sale of business assets;
• to an affiliated company;
• where otherwise permitted by law.

Such assignment shall not materially reduce Users’ statutory rights.

Users may not assign or transfer their rights or obligations under these Terms without the prior written consent of Find My Sponsor.

26.5 Relationship of the Parties

Nothing in these Terms creates:

• employment;
• partnership;
• joint venture;
• agency;
• franchise;
• fiduciary relationship;
• trust relationship.

Each User acts independently.

Sponsors and Seekers remain independent parties responsible for their own decisions and arrangements.

26.6 No Third-Party Beneficiaries

Except where expressly stated, these Terms create rights and obligations only between:

• Find My Sponsor; and
• the User.

No other individual or organisation acquires rights under these Terms solely by virtue of this Agreement.

This clause does not limit rights that third parties may have under mandatory applicable law.

26.7 No Waiver

Failure by Find My Sponsor to enforce any provision of these Terms shall not constitute:

• a waiver;
• abandonment;
• permanent relinquishment

of any right.

Any waiver must be:

• in writing; and
• expressly authorised by Find My Sponsor.

A waiver of one breach does not constitute a waiver of any future breach.

26.8 Severability

If any provision of these Terms is found by a competent court or authority to be:

• invalid;
• unlawful;
• unenforceable;

that provision shall be modified or interpreted to the minimum extent necessary to make it enforceable.

If modification is not possible, the affected provision shall be severed, and the remainder of these Terms shall remain in full force and effect.

26.9 Headings

Headings and titles are included solely for convenience.

They do not:

• affect interpretation;
• expand rights;
• limit obligations.

26.10 Interpretation

Unless the context requires otherwise:

• singular includes plural;
• plural includes singular;
• one gender includes all genders;
• “including” means “including without limitation”;
• references to legislation include amendments and replacements.

References to Articles refer to Articles within these Terms unless otherwise stated.

26.11 Notices

Find My Sponsor may provide notices by:

• email;
• in-app notifications;
• push notifications;
• Platform announcements;
• website publication;
• other electronic means permitted by applicable law.

Users are responsible for maintaining accurate contact information.

A notice is deemed received when it is:

• delivered electronically;
• made available within the Platform;
• published where these Terms permit such publication.

26.12 User Contact Information

Users agree to:

• maintain a valid email address;
• maintain accurate profile information;
• promptly update significant account changes;
• notify Find My Sponsor of suspected unauthorised access.

Failure to maintain accurate contact information may affect the Company’s ability to provide important notices.

26.13 Force Majeure

Neither party shall be liable for delays or failures in performance caused by events beyond their reasonable control, including:

• natural disasters;
• war;
• terrorism;
• civil unrest;
• pandemics;
• widespread internet failures;
• power outages;
• government actions;
• labour disputes;
• large-scale cyber incidents.

This clause does not excuse payment obligations that arose before the Force Majeure event unless required by applicable law.

26.14 Survival

The following provisions survive termination where reasonably necessary:

• Intellectual Property;
• User Content Licence;
• Privacy obligations;
• Confidentiality;
• Disclaimers;
• Limitation of Liability;
• Indemnification;
• Dispute Resolution;
• Governing Law;
• Record Retention;
• Fraud Investigations;
• any provision which by its nature is intended to survive termination.

26.15 Compliance with Law

If any provision of these Terms conflicts with mandatory applicable law, the mandatory law shall prevail only to the extent of the inconsistency.

The remaining provisions shall continue in full force and effect.

26.16 Changes to the Platform

Find My Sponsor continually evolves its services.

Accordingly, the Company may:

• introduce new features;
• discontinue features;
• redesign workflows;
• expand internationally;
• integrate additional third-party services;
• improve trust and safety features.

Such changes do not automatically amend these Terms unless the legal rights or obligations of Users are materially affected.

26.17 Contact Details

Questions regarding these Terms may be sent to Find My Sponsor at fmssupport@nonplus.my, or by using any other contact information published within the Platform or on the official website at findmysponsor.club.

The Company may update its contact information from time to time without requiring amendment of these Terms.

26.18 Effective Date

These Terms become effective on the Effective Date shown at the top of these Terms.

They remain in force until replaced or withdrawn.

26.19 Version History

Find My Sponsor may maintain a version history identifying:

• version number;
• publication date;
• effective date;
• summary of material changes.

Previous versions may be retained for legal, regulatory or historical purposes.

26.20 Final Acknowledgement

By using the Platform, you acknowledge that:

• you have read these Terms;
• you understand these Terms;
• you agree to comply with these Terms;
• you understand your rights and responsibilities;
• you understand the Platform’s role as a technology marketplace connecting independent Sponsors and Seekers.

If you do not agree to these Terms, you must discontinue use of the Platform.

26.21 Reservation of Rights

Except as expressly stated in these Terms, Find My Sponsor reserves all rights not expressly granted to Users.

No implied licences or rights are granted by silence, usage or course of dealing.

26.22 Execution

These Terms may be accepted electronically and may exist in multiple electronic formats.

Electronic records maintained by Find My Sponsor relating to acceptance of these Terms may be relied upon as evidence of acceptance, subject to applicable law.